ShoreTel Unified Communications.
An enterprise-class Unified Communications solution that is affordable and easy to manage, particularly across multiple sites. Its distributed architecture delivers unmatched reliability, scalability, and manageability and a user interface that sets the standard for ease-of-use.
Supercharge your office productivity
Communicate your way
In the Cloud
Set up a virtual phone system in our cloud. Experience 99.999% uptime with 24x7x365 management, automatic failover and dedicated connectivity.
Get hands on control without relying on third-party hardware. Virtualize your phone system on your own servers either on-site or in our data centre.
Enjoy all the control and call quality you need with an onsite system that delivers the lowest long term costs. Easy to install. Easy to manage.
Reliable, cost effective communications
Easy to start and grow
Easily deploy, scale and expand across as many sites, and as many users, as you need. Easy-to-use by admins and users alike, access everything you need from web-based portals.
Integrate with a full suite of business apps, including Salesforce, Dynamics, Sage ACT!, Sametime and more. Get more out of your most valuable assets: people and information.
Collaborate in style
Workers get more than new phones. They get ShoreTel Communicator, a simple app that lets users call, chat, join conferences, see who’s available and share documents.
Work from anywhere
Use VoIP phones, mobile phones and analogue phones as if they’re your own extension. Work when, where and how you want to. Use a web portal to get the same features you have in the office.
Peace of mind
Guaranteed 99.999% availability with no single point of failure. Each appliance and site works on its own and virtualization lets you recover your system in seconds.
Control and quality
Enjoy full control with an easy-to-use admin portal, quality of service options, and the ability to ‘plug-and-play’ devices in minutes.
Low long term costs
Many customers see a return on investment in one year. With less equipment, better collaboration and integrated conferencing, you’ll see the difference for yourself.
Reduce your expenses. We include conferencing right out of the box. Enjoy unparalleled call quality, desktop sharing, recording, dial-in/out and smartphone support.
Empower your workforce
Voicemail, call control, call handling, presence, IM and video chat from any location.
Host audio conferences with up to 200 people from anywhere. Enjoy desktop sharing, whiteboard, chat and file transfer.
High capacity switches
Support up to 20,000 users with ShoreTel distributed voice switches.
VoIP desk phones
For any worker. Simple desk phones, conference phones, and executive phones. Anything you need.
Auto attendant with dial by extension, dial by name, music on hold and personal attendant.
Detailed call reports
Analyze your incoming and outgoing calls. Discover trends and see real-time statistics.
Every voicemail feature plus call routing, visual voicemail and Outlook integration.
Web-based admin portal
Easy-to-use. Make changes and add devices with a click of the button.
Integrate a full range of productivity software, CRM, web dialers and other business applications.
Too many to list. Get everything from call display and hold to advanced features like paging groups and barge-in.
Call coverage and forwarding
Conditional and permanent call forwarding, call screening, do not disturb, find me/follow me and many other features.
Schedule and archive recordings. Review calls. All from one simple tool.
Unified desktop client, routing/queueing, advanced reporting, dashboards, IVR, supervisor tools and more.
*Features are not included in the base package, and are an optional feature at added cost.