tech support

Subcontracting various business-related operations like technical customer support, IT Help desk, etc. to offshore, nearshore, or onshore service providers is very common. However, many companies are still adamant about maintaining these business operations in-house. This infographic focuses on all aspects of Business Process Outsourcing (BPO), educating the reader on types of BPO models, advantages of…

(How not to get caught in) The Catch 22 of tech support economics.   ‘After-market tech support’ was one of the big subjects of discussion at the recent Consumer Electronics Show (CES) – a global powerhouse gathering of consumer technologies.  For good reason. With each new roll out of a high-end tech product or service…

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