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Whether you’re a small, medium or large business, colocation is always an option that’s available to you. Essentially, colocation data centers allow businesses to seek benefits of a larger internal IT department without incurring any of the costs of a full-fledged data center. Besides costs, there are other factors such as space, power, cooling capacity,…

The average cost per hour of enterprise server downtime worldwide in 2019 was between 301,000 and 400,000 U.S. dollars according to a Statista survey. If your business is betting the odds you won’t need a backup and disaster recovery plan because you’ve never experienced significant downtime, that’s a bet you’ll lose. You may have heard…

Customer Service is all About R.A.C.E Business and customer service are undergoing changes that make the ties between business profits and customer service stronger than ever. This has created a business climate where the cost of poor customer service can mean the end of a business. The answer to this broad challenge for all businesses…

5 Reasons why Managed IT Services Make Your Business Competitive It’s easy to overlook the fact your business runs on technology when everything is running smoothly. But the minute things go wrong or mundane IT tasks aren’t done, the business can come to a complete stop. Over half (58%) of businesses experienced some downtime due…

Working from Home During COVID-19? Best Practices to Consider In the wake of the corona virus (COVID-19) pandemic, many companies are allowing their employees to work from home. We are seeing an unprecedented number of remote users on home and public internet services accessing their employer and school resources. This opens these organizations to more…

A Letter from Pathway Communications on COVID-19   We hope you are safe and are staying well. The past weeks have been difficult for all Canadians; people everywhere are concerned about what the future portends. You may also have many questions about what we, at Pathway Communications, are doing to help you deal with this…

  It’s no secret that today’s cyberthreats are complex — malware developers are rapidly expanding their attack capabilities to bypass modern security measures. However, as organizations across industries and of varying sizes continue to expand their digital transformation efforts, there’s a consistent obstacle that limits IT teams’ ability to effectively evolve alongside these new threats — network…

Approaches to improve your IT Help Desk economics With the advent of digital transformations, cloud migrations and IT systems becoming more disparate through SaaS and other online productivity solutions, the IT Help Desk has become vital for keeping organizations operating a peak efficiency. Having an outstanding Help desk isn’t a convenience any more, it’s a…

Businesses today, across all industries, are relentlessly driven by a need to distinguish their brands. Offering customer centric, highly intuitive and personal support channels is a vital component to this effort, making your traditional call centres an even more critical touch point for customer interactions in 2019. By 2024, the global market for call centres…

When you desperately need IT support, who do you call?  In this age of digital IT transformation and Hybrid IT environment, managing IT assets and support services has become critical for every organization. Whether you are a company of 500 or of 5 employees, IT support is essential to meet the tech needs of your…

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