Making the most out of customer satisfaction surveys.   Internal QA scores and customer satisfaction surveys don’t always reach the same conclusions. For example, an end-user customer at a hospital has trouble logging into his medical application. He calls up the help desk. The agent checks the customer’s user enrollment. He discovers the ID in…

3 easy ways to get more from your tech support Hi-tech product & service companies recognize that providing technical support is not just to address user issues in areas such as installation, connectivity, compatibility or product registration. It’s a great place to harness and mine valuable customer insights and product data. With the proper attention to data collection…

(How not to get caught in) The Catch 22 of tech support economics.   ‘After-market tech support’ was one of the big subjects of discussion at the recent Consumer Electronics Show (CES) – a global powerhouse gathering of consumer technologies.  For good reason. With each new roll out of a high-end tech product or service…

Markham, Ont. – January 31, 2017 – Pathway communications has completed the HIPAA & PIPEDA compliance audit for its Data Centre, Private Cloud infrastructure and processes.  As of February 1st all client data hosted within Pathway’s Markham Data Centre including Cloud solutions, are fully compliant with the requirements specified in HIPAA and PIPEDA for handling and storage…

New designation guarantees optimal security, privacy and availability for customers    – Pathway Communications today announced that the company has successfully completed the requirements for Payment Card Industry Data Security Standard compliance. PCI DSS is a global financial information security standard intended to keep debit and credit card holders safe from online security breaches. It…

5 steps to build your cyber security strategy With every passing day, businesses become more reliant on online resources. It’s very likely your business has either moved to or at least discussed shifting workloads to the cloud. Simultaneously the cyber security challenges are becoming more and more complex. A single security breach of your company’s data can have a far…

The recent DDoS attack against DYN’s DNS services on October 21st was a rude wake-up call to many organisations.  The attack effectively crippled many large internet websites and social media services and caused large-scale disruption to thousands of small and mid-sized businesses across the eastern seaboard of the USA. In light of this, we’d like to…

Cloud Security Tips The nightmare of forever-lost, accidentally deleted files could potentially be over with the advent of cloud computing, but security breaches pose a new set of concerns for business professionals. On the professional side, failure to protect customer data is a public relations nightmare that could also open businesses up to litigation. A…

Since inception, Pathway has been driven by the belief that a product is only as good as the support a customer receives. We always strive for excellence in both delivering a great product and making sure our technical support is able to help you when things go wrong. In short, your satisfaction is what we…

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