Unify and thrive with Mitel


Mitel Unified Communications


Pathway’s Mitel Unified Communications is an enterprise-class solution that revolutionizes how businesses communicate and collaborate. Its advanced features and intuitive user interface set the standard for ease of use and enhanced productivity across multiple sites. Whether you choose cloud, virtual, or on-site deployment, Mitel ensures unmatched reliability, scalability, and manageability for your communication needs.


Communicate Your Way

Cloud-based solution


Set up your virtual phone system in our secure cloud environment. Benefit from 99.99% uptime, 24x7x365 management, and automatic failover for uninterrupted communication. With dedicated connectivity, you can trust in the reliability and performance of your communication infrastructure.

Virtual Deployment


Virtualize your phone system on your own servers, either on-site or in our state-of-the-art data center. This empowers you with hands-on control over your communication environment without relying on third-party hardware. Enjoy the freedom to tailor the solution to your specific needs while maintaining the utmost security and scalability.

On-Site Solution


For those seeking ultimate control and long-term cost efficiency, Pathway’s on-site system delivers exceptional call quality and management capabilities. It provides a robust foundation for your communication needs while offering easy installation and straightforward management processes.

Features you’ll love

Unified communication

Mitel Communicator empowers users with voicemail, call control, call handling, presence, instant messaging, and video chat from any location.

Efficient conferencing*

Host audio conferences with up to 200 participants, featuring desktop sharing, whiteboard, chat, and file transfer through Mitel Conferencing.

Scalable infrastructure

Mitel-distributed voice switches support up to 20,000 users, ensuring high capacity and seamless communication.

Versatile VoIP phones

Choose from a range of VoIP desk phones, including simple desk phones, conference phones, and executive phones, tailored to meet the needs of every worker.

Advanced call management

Benefit from auto attendant with a dial by extension, dial by name, music on hold, personal attendant, and detailed call reports for comprehensive call analysis.

User-friendly administration

Manage devices and make changes effortlessly through the web-based admin portal, providing a convenient and easy-to-use interface.

Seamless integration

Integrate productivity software, CRM systems, web dialers, and other business applications to enhance efficiency and streamline workflows.

Extensive calling features

Enjoy a wide array of calling features, including call display, call hold, paging groups, barge-in, and many more.

Call coverage and forwarding

Take advantage of conditional and permanent call forwarding, call screening, do not disturb, find me/follow me, and other call coverage options.

Advanced call recording*

Schedule and archive call recordings, review calls, and access a comprehensive call recording tool for efficient management and compliance.

Contact centre capabilities*

Unlock the power of a unified desktop client, routing/queueing, advanced reporting, dashboards, IVR (Interactive Voice Response), supervisor tools, and more, with optional contact centre features.

*Features that are not included in the base package and are optional at added cost.

Benefits for your business

Cost savings

Benefit from lower long-term costs by leveraging Mitel’s Unified Communications solution. Many customers see a return on investment within a year, thanks to reduced equipment, enhanced collaboration, and integrated conferencing capabilities.

Work from anywhere

Enjoy the freedom to work from anywhere using VoIP phones, mobile devices, and analogue phones as extensions of your communication system. Access the same features and functionality through a convenient web portal, ensuring productivity regardless of location.

Scalable and flexible

Easily deploy, scale, and expand your communication system across multiple sites and users. With user-friendly web-based portals, administrators and users can access everything they need with ease.

Streamlined collaboration

Empower your workforce with Mitel Communicator, a simple app that enables calling, chatting, conference participation, availability tracking, and document sharing—all in one place.

Reliability and continuity

Experience peace of mind with a guaranteed 99.999% availability and no single point of failure. Each appliance and site operates independently, and virtualization technology enables quick system recovery if needed.

Control and quality

Maintain full control over your communication system with an intuitive admin portal, quality of service options, and effortless plug-and-play device integration, enabling hassle-free management and ensuring exceptional call quality.

Integrated conferencing

Reduce expenses and streamline collaboration with built-in conferencing functionality. Enjoy high-quality audio and video calls, desktop sharing, call recording, dial-in/out capabilities, and smartphone support, all included out of the box.