Pathway Communications is a Markham IT company that has delivered managed IT services from 95 Apple Creek Blvd since 1995. Our Tier III certified data centre is in the same city. Every client environment is covered by our 24/7 SOC, ISO 27001 certification and SOC 2 Type II reports. Your account is managed from our Markham head office.
Secure & Scalable Managed IT Services in Markham
A Head Office and Tier III Data Centre in Markham: What You Can Expect
We were founded in Markham and never moved away. The engineers who manage client systems work from our Apple Creek Blvd office, a short drive from most York Region business parks.
In 2009 we opened Canada’s first Tier III certified data centre here. The Uptime Institute certifies the facility, which has redundant power and cooling paths, on site security and 24×7 management, and we guarantee 99.99% availability.
- Local accountability: our head office and Tier III data centre are both in Markham, the same city as your business.
- A facility with audit evidence: Ask for the SOC 2 Type II report that covers the building where your servers, backups or SAP system will run.
- Short trips for hardware: When a device needs hands on work, our team does not have to cross the province to reach you.
- Data that stays in Ontario: Workloads hosted with us remain in Markham, which makes customer privacy questions easier to answer.
Protecting Intellectual Property at York Region Technology Firms
Markham is one of Canada’s best known technology clusters, with software, hardware and electronics firms along the Highway 404 and 407 corridors. Source code, product designs and customer lists are exactly what attackers go after.
We defend those assets in layers. On the identity side, we harden your Microsoft 365 tenant with conditional access, information labels and threat protection through Microsoft enterprise security. Our managed detection and response service watches developer laptops and build servers for signs of intrusion. Vulnerability scans catch unpatched systems before they become a way in.
Large customers often send a security questionnaire before they sign with you. Because we hold ISO 27001:2022 and SOC 2 Type II, you can point to our audited certifications as part of your answer. Learn more about our IT services for technology companies.
How Our Two Level Help Desk Serves Markham Staff
Our tiered help desk model sorts requests by difficulty, so routine fixes close quickly and complex faults land with the right engineer.
Tier 1: The first stop for account lockouts, Microsoft 365 questions, printer issues and new starter setups. Agents follow written runbooks for your environment.
Tier 2: Engineers with admin rights take escalated work such as server faults, VPN failures, network outages and application errors. They inherit the full ticket history.
ITIL trained staff log every request in our ITSM platform. You can see who owns each ticket and how it was fixed, and recurring faults get flagged for a permanent repair.
Colocation or Cloud: How Markham Firms Decide
The answer depends on who should own the hardware and how predictable your workloads are.
Pick colocation when you already own servers, need specialised hardware or want fixed costs for steady loads. Server colocation in Markham comes as standard racks, private suites or fully managed colocation.
Pick managed cloud when demand rises and falls, or when you would rather stop buying and refreshing servers. CloudPath, our private managed cloud, has run in Canada since 2011.
Combine the two when some systems need dedicated hardware and others need room to grow quickly.
Both options sit in the same Markham building, so moving a workload from one to the other later is straightforward.
IT Outsourcing and Network Support for Markham Offices
With IT outsourcing for Markham firms, we become your IT department: user support, device lifecycle, patching, backup checks and vendor management. Already have an IT lead? Then we take a defined share, such as after hours monitoring and security operations.
Our network support in Markham covers business internet, switching, WiFi and firewalls. Offices in Markham, Richmond Hill and Vaughan can share one SD WAN design with automatic failover. For offices downtown, see how we support businesses in Toronto.
Plan Your Next IT Step With Our Markham Team
Book a video call with Pathway Communications. We will walk through your network, help desk needs and hosting options, then propose a clear scope. Call 416 214 6363 or email sales@pathcom.com.
Frequently Asked Questions
Where is your Markham head office and data centre?
Our head office is at 95 Apple Creek Blvd, Markham, Ontario L3R 1C7. Our Tier III certified data centre is also in Markham, where we opened Canada’s first Tier III certified data centre in 2009.
When we call your help desk, what do tier 1 and tier 2 each handle?
Tier 1 agents resolve everyday requests such as resets, access changes and Microsoft 365 questions using runbooks written for your company. Deeper problems, like a server or network fault, pass to tier 2 engineers along with the full ticket history. Your staff only explain the issue once.
How do you protect a tech company's code and data?
We protect code and data by locking down identities, watching endpoints and keeping data in audited Canadian infrastructure. In practice that means multi factor sign in for Microsoft 365, MDR on laptops and build servers, and scheduled vulnerability scans. Cloud Guardian (Veeam) backups give you a clean copy if ransomware strikes.
Should we use colocation or cloud?
Use colocation if you own hardware worth keeping and your workloads are steady; use cloud if demand swings or you want to stop buying servers. Since both run in our Markham facility, switching later is simpler. We model the trade off with you during an assessment.
What IT can a Markham firm outsource?
You can outsource nearly all of it: help desk, device management, patching, network support, backups, security monitoring and IT audits. Some companies outsource the whole function. Others keep strategy in house and give us daily operations and after hours cover.
Do you provide network support in Markham?
Yes. We look after business internet, switches, WiFi, firewalls and SD WAN links for Markham offices, with monitoring running day and night. When equipment has to be replaced, our head office is close by.
