Managed IT Support and Services. 60 Second Response.
Our Managed IT Service capabilities include battle tested experts, world class technology platforms and economies of scale. Our Managed IT support services are trusted by some of the world’s biggest, best and brightest firms. All for a fraction of the cost of doing it in-house. Pathway will help your IT department while you focus on moving your business to the next level.
See the difference
Top flight engineering and advice, for flat monthly rates
Hiring in-house personnel, building reliable infrastructure and keeping your certifications up-to-date all cost a lot of money. If your business doesn’t have the capital or the experience, it’s left open to even more costly downtime and outages. With our Managed IT Support Services we will take care of everything for a fraction of the cost.
In-house vs Managed IT Support Services
Cost of responsiveness
You need staff available 24×7 to run the technology and respond to critical problems. Depending on the size of your business, cost of around the clock support with a minimum of 3 staff can be up to $160,000 per year, that’s over $13,000 per month. A typical fully loaded server costs up to $10,000 every year with management, upkeep, licensing and hardware replacements.
This doesn’t even include the costs of the hiring, training, auditing, resilience, or business continuity.
With Pathway, you have access to multiple experts to manage, monitor and support your infrastructure 24x7x365. Our experts closely monitor your network every 3 minutes – that’s 14,400 times a month to ensure your connection and infrastructure never goes down. Every alert received is responded to and resolved immediately and well within service level agreements.
For full server management, our plans
start from $199.99 per server per month. Other options are also available, including application management, load balancers and high availability modes.
Cost of quality management
Huge upfront costs. You have to implement a formal quality management system, train your staff to use it and re-certify the system every year. Initial cost for a medium-sized business is over $25,000 with recurring costs of over $10,000 per year for re-auditing, documentation and maintenance.
No upfront costs. Pathway is already ISO 9001:2015 certified and all of our managed IT support personnel are trained in ITIL®
-based systems and processes.
Pathway’s personnel work with rigid, fully audited ticketing, information and change management systems that hold them to their tasks. Extensive continuous improvement plans are in place to ensure we’re always enhancing our services, training and technology.
* ITIL is a registered trademark of AXELOS Limited.
Cost of limited expertise and training
To keep up with evolving technology, you have to provide costly ongoing training for your in-house IT support staff. Otherwise, they don’t maintain the high level of technical competence required of their job. Annual cost of training your IT support staff, including downtime, can be up to $25,000. It is absolutely mandatory to make sure your support team knows how to take care of problems as they occur. Otherwise, errors happen with an estimated cost of over $2,000 per month.
Get full access to an army of managed IT support experts, with different skills sets, to tackle complex IT environments. Pathway’s managed IT support staffs are trained in ITIL v3 best practices and are monitored around the clock with ISO 9001:2015 certified quality management systems and processes. All ongoing training is covered — this is something Pathway does as part of our quality management. Errors are immediately fixed at no additional cost.
Cost of expert engineers
On average, an IT support expert demands a minimum of $5,000 per month. A full time salary, when combined with benefits and overhead costs, is very expensive.
If you need 24/7 coverage, you have to hire at least three engineers working 8 hour shifts. Add in another engineer for business continuity and you’re spending over $20,000 per month to keep your IT infrastructure running.
For a fraction of the cost to maintain in-house IT support, you have access to an army of experts who monitor your systems 24×7 to prevent any disruptions. With prices starting at just $199.99 per server every month, our highly trained and capable personnel dedicate themselves to keep your systems online.
Cost of downtime
Either you have to hire staff to work the night shift, or hope your IT support staff answers the phone after hours. What happens if someone calls in sick? Do you have back up staff? How do you afford the massive capital expenses of in-house, high availability infrastructure? Just for a small Tier II level data centre
with minimal uptime considerations, you’re looking at over $4,000,000 in capital investments. Calculate the average cost of IT downtime.
Time is money. Avoid downtime and enjoy peace of mind knowing that your services are running 24/7 on a Tier III certified data centre built for reliability, security and uptime. If someone falls ill, our back-up resources take over right away. Multiple IT support experts are trained at Pathway to look after your technology.
Cost of keeping up with business growth
You need the right expertise to scale your business and react to changing market conditions. If your business can’t adapt, you’re in trouble. Yet, the advice you need comes at a heavy cost – experienced business and market analysts charge no less than $8,000 – $10,000 per month.
We heavily invest in our infrastructure to ensure it scales with your growing needs. Based on your requirements, Pathway will implement the technology that makes sense for your business. Consult with us any time. The Pathway team will help you come up with innovative solutions that drive your business forward.
Cost of overworked support staff
IT experts often get bogged down with managing mundane day-to-day maintenance tasks and don’t have time to innovate or improve your existing infrastructure. The results are increased absenteeism, burnout and job dissatisfaction with less work of real value getting done every day. Sick leave and unplanned vacation can cost your company thousands of dollars in lost productivity and backup staff. It’s also estimated that human error causes over 28% of all system downtime and failures. See how much overworked staff could cost your business
Pathway takes care of the routine maintenance so you have the resources and time to innovate and improve your business. Our infrastructure and support staff are highly reliable and take the burden of everyday issues off the hands of your in-house staff. Plus, documented hiring practices are in place to ensure the right amount, and right type, of staff are hired to manage your infrastructure.
Discover the true cost of downtime using our calculator. Learn more
Constant challenges demand constant vigilance and strong skills
Powerful on-site and remote management, backup and monitoring solutions let you focus on your strategic objectives
Highly trained engineers make sure your business never shuts down. Ever.
All of our managed IT support services are designed to pass through our Tier III certified and SOC 2 Type II compliant data centre
built for ultimate reliability, security and privacy. Backups are installed at every level to ensure your infrastructure never goes down. If there is an interruption, you won’t notice. Our backups take over in seconds. We also proactively maintain and replace systems to avoid ‘wear and tear’ failures. Rest at night knowing your business is being watched 24x7x365 by us.
Every alert is taken seriously. All day, every day.
Our engineers monitor your services 24x7x365. Our goal is to resolve every alert well within service level agreements. Your connection to the internet is monitored every 3 minutes — that’s 14,400 times a month! Your infrastructure is protected with a real-time intrusion prevention and detection system. Your operating systems are patched, your data is backed up, and your applications are taken care of.
Stay informed with health reports for your systems. All the time.
You always have full oversight over your services with detailed reports and real time dashboards. Review statistics anytime to get a holistic view of your IT operations. Understand what Pathway does behind the scenes every day to keep your technology running and performing beautifully.
Strict service levels. Tell us what your business requires. It’ll get done.
Your service level requirements will always be met. A Service Delivery Manager will be assigned, your single point of contact, who keeps you informed about your services and makes sure we meet your expectations. If you have new requirements along the way, let us know. Everything will be addressed. Our managed IT support service quality is backed up with ISO 9001:2015 processes and SOC 2 Type II controls that give you real assurance that your needs are met.
An extension of your engineering team. Reach out for help anytime. Don’t think twice.
Consult with us anytime to see how your business is doing and whether there are ways to do better. Think of us as your think tank. Pathway will come up with ideas, analyze reports and audit your systems to see what changes will most benefit you and your customers.
Still not convinced? See how our Managed IT Services helped other businesses. Case studies
Customized technical support for your customers
Go beyond managed IT services for just your technology. Our sister company, NetPulse Services, offers a full suite of end-user business process and technical IT support services that help you save money and improve your customer care. Experienced experts are also available help you build perfect IT solutions – delivered on time and on budget.
IT services managed all-day, every day by our experienced staff. Guarantee your response times and keep your costs under control.
Choose an IT Outsourcing Company in Toronto
If you’re looking to control your costs, consider outsourcing your IT support and services. Instead of having a fixed cost, working with one of the best IT outsourcing companies in Canada gives you flexibility, allowing you to allocate your resources more efficiently. That way, you’re only paying for what you use.
Among many provides of IT outsourcing in Toronto and GTA, with Pathway you’ll reduce labour costs since you won’t have to train or hire any IT staff. Plus, if you aren’t trained yourself, it’s hard to tell if the new hires have the qualifications to do the job right. Let Pathway Communications takes over, so you can focus on growing your business.
Learn about our customized technical IT support service options. Go