Tier III data centre. 100% Canadian owned and operated.
A data centre built to exceed the auditor’s requirements
Operating a data centre in a regular office building means running into serious limitations for compliance, power, cooling and space. With Pathway’s data centre, you get complete assurance that power and space will always be available to meet your immediate and long-term needs. Our data centre is fully audited, has redundancies in place that exceed Tier III requirements and even generates its own power on site.
We’re always here to help you tailor your solution to your specific needs. You are not charged for every little interaction with our support team. Decisions are made quicker because our business has fewer layers of management. Combine that with our custom data suites and scalable infrastructure — Pathway can build any data centre, cloud or colocation solution you need.
Heating, cooling, power, security, and day-to-day maintenance are taken care of so you don’t have to. If you need more help, you can get remote reboot, remote hands, network and device monitoring, server management, data backups, tape rotation, OS patch management, application support, cabling, and equipment storage for a fraction of the cost of doing it in-house. Find out more about managed services now.
Canadian and private
Our data centre is located in Markham, Ontario, beyond the reach of U.S. laws like the Patriot Act. Your data doesn’t leave Canadian soil. Get all the privacy and proximity you need to secure your business. Pathway offers 3-factor authentication, secure cabinets, private data suites and data segregation.
Secure & Compliant
In business, trust doesn’t come easy. All of our services pass through our Tier III data centre backed by ISO 9001:2015, ISO 27001:2013 certification and SOC 2 Type II compliance for the ultimate reliability, security and privacy. Your data is protected 24x7x365 by perimeter alarms, biometrics, video surveillance, firewalls and intrusion systems. The same degree of care is applied to our hiring practices.
Reliability and uptime
Backups at every level ensure your infrastructure never goes down. Multiple levels of redundancy for power, cooling, disaster recovery and networks are built right in. You get customer-focused SLAs and a minimum 99.9% uptime guarantee. Our guarantees are practical and real – unrealistic uptimes are never made, such as 100%, with a long list of exceptions.
Our data centre is backed by multiple network operations centres spread across the globe. Pathway uses ISO 9001:2015 and ITIL processes, ITSM, and quality management systems to provide consistent, high grade support for your infrastructure. Internal processes are governed and audited regularly to ensure service quality. Our staff and processes go through rigorous continuous improvement programs to ensure we innovate and react to new and emerging needs.
A data centre that never sleeps
Redundant security, power, infrastructure and processes
Your clients, the government and your partners demand state-of-the-art facilities and the highest level of security and privacy. Our Tier III facility has every feature you need, including N+1, 2N+1 or better redundancy at every level and assured security that safeguards your data from physical and cyber threats.
The data centre is built, and constantly tested, with the assumption that every part has weaknesses.
Choosing the right Data Centre partner for your business can be one of the most important decisions your organization will make. Colocating in Pathways’ Tier III facility allows you to marry reliability, scalability and redundancy with IT experts who can truly produce solutions that will grow with your needs.
When you invest in a third party data centre, it’s not just about the facilities. You need assurance that we’re doing our job right. As a Pathway client, you can leverage our extensive, and fully audited, certification and compliance suite to protect your business and attract new clients.
PCI DSS Certified
Our Payment Card Industry Data Security Standard (PCI DSS) certification ensures your credit card transactions and customer data is secured and always protected while stored within our facility and in transmission.
HIPAA Compliant Data Centre
HIPAA, the Health Insurance Portability and Accountability Act, sets the standard for protecting sensitive patient data and is your assurance that health records are secured and stay private. As part of being HIPAA compliant, Pathway complies with the demanding physical, network and procedural security in order to secure personal health information (PHI). All data you store in the Pathway Data Centre complies with HIPAA requirements and secures PHI against unauthorized access.
ISO 27018 Compliant Cloud
The ISO 27018 compliance ensures your Pathway Cloud deployments adhere to the strictest security policies for safeguarding personal data. Based on ISO 27002 (which Pathway is also compliant), ISO 27018 provides implementation guidance as well as expanding on the control set to address public cloud PII (Personal Identifiable Information). ISO 27018 adds an additional layer of data security for your assets hosted on our cloud platform.
The Pathway data centre is Tier III certified for reliability and uptime by the Uptime Institute. With multiple active power and cooling distribution paths, on-site security, redundant infrastructure, and 24x7x365 management, we guarantee 99.982% availability for all of your data centre services.
Pathway is SOC 1 Type II (formerly SSAE 16 Type II), SOC 2 Type II & SOC 3 Type II certified compliant. The SOC reports ensures that our security, availability, processing integrity, confidentiality, and privacy controls are properly designed and maintained. Pathway clients can request and leverage the report as part of their compliance strategy.
All Pathway technical staff are ITIL®-trained and qualified for the highest standard in IT service management. ITIL defines a series of best practices for service strategy, design, transition, operation and continuous improvement that we use in our everyday service and support operations. You benefit with consistent, documented and effective services designed, migrated and operated to your exact needs.
* ITIL is a registered trademark of AXELOS Limited.
The ISO 9001 certification ensures that Pathway possesses the ability to consistently provide quality products and services that meet our customers’ needs as well as regulatory requirements.
The Personal Health Information Protection Act (PHIPA) compliance implies that Pathway follows the general principles for collecting, using, and disclosing personal health information (PHI) and comprehensive information practices for handling PHI, including security, retention, and access.