Why Pathway?

Pathway Communications offer comprehensive and integrated managed services and all the necessary expertise under one roof.



All your needs under one roof.

Simplified Management

Managing multiple IT service providers can be a hassle, especially when you’re trying to build, run and manage your IT infrastructure. With Pathway, you get everything you need under one roof, so you can focus on your business while we take care of your technology needs. From internet and data center services to cloud, communications and disaster recovery, we have the expertise to handle it all.

Tailored Solutions

At Pathway Communications, we understand that every business has unique needs. That’s why we offer customized solutions designed to meet your specific requirements. When you partner with us, you’ll have access to a dedicated Account Manager and engineering team who will guide you through the entire process, from customization and design to migration and deployment. Our solutions are designed to deliver a clear return on investment for your business by addressing your mandates, supporting your growth, ensuring compliance, and mitigating risks.

Built For All

Regardless of size or industry, every business deserves access to quality IT solutions and services. That’s why Pathway has designed our offerings to be affordable and accessible to all. From small startups to large enterprises, we provide tailored solutions that fit the unique needs of each business. It helps our customers leverage technology’s power to achieve their goals and stay ahead of the competition.

Pathway Communications is a “Full Stack Provider.” This means there is control on every technology layer, from connectivity and networks to storage and compute resources, all the way up to a managed services team that orchestrates and builds it all for you.


Tier III Data Centre

In 2009, we created Canada’s first-ever Tier III certified data centre with state-of-the-art technology and infrastructure. Our top priority was to ensure that our facility would provide the utmost reliability, security, and privacy to all our valued customers.

Canadian and Private

Located near Toronto, our Tier III data centre operates under Canadian jurisdiction, ensuring your data is not subjected to U.S. laws such as the USA Patriot Act. Your data remains on Canadian soil with us, providing the privacy and security you need to protect your business. Our facility offers secure cabinets, private data suites, and data segregation, giving you the ultimate peace of mind to safeguard your data.

Certified Secure

All our services are routed through our Tier III data centre certified with ISO 9001:2015, ISO 27001:2013, and SOC 2 Type II compliance to ensure ultimate reliability, security, and privacy. Our facility is equipped with 24x7x365 protection, including perimeter alarms, biometric authentication, video surveillance, firewalls, and intrusion systems, providing comprehensive protection for your data. Additionally, we extend the same level of care to our hiring practices, ensuring that our team is trustworthy and reliable.

99.9% Uptime

We guarantee maximum uptime with our multi-level redundancy backups. Our infrastructure is designed with backups for power, cooling, disaster recovery, and networks. Our customer-focused SLAs ensure a minimum of 99.9% uptime, and we deliver on our promises.


Learn more about our data centre services.


Ironclad Security at Every Level

World-class SOC

Pathway Communications operates a world-class Security Operations Center (SOC) in Markham with experienced security professionals dedicated to protecting your business. Our SOC is equipped with state-of-the-art technology, advanced threat detection and response tools, and a team of elite analysts working 24/7 to monitor your systems and respond to potential threats.

Access to elite security experts

Pathway offers 24/7 access to our team of SOC Cyber Analysts and Elite Threat Hunters so that you can turn to us for help with any cybersecurity issue at any time. This helps to reduce the impact of cyber incidents and minimize downtime, ultimately saving you time and money. Additionally, the peace of mind that comes with knowing that expert support is always available can help you to feel more secure and confident in your cybersecurity posture.

24/7 Managed Detection and Response

Threats can emerge at any time, day or night. That’s why Pathway offers around-the-clock Managed Detection and Response (MDR), which combines continuous monitoring of all assets, accurate alerts, detection, and rapid response to cyber security events. This ensures your IT infrastructure and applications are properly configured, hardened, and protected with the help of our world-class Security Operations Centre (SOC), which monitors, detects, and responds 24/7.


Designed to empower you


Effective communication and transparency are crucial when managing your business’s technology. With our reports, portals, and regular meetings, you’ll have full visibility into your service usage, and we’ll work with you to identify potential risks and opportunities that can shape our services around your business needs. Our expert engineers look ahead and provide you with specific guidance and a roadmap, ensuring you understand what you’re using and why.

Collaborative Growth

At Pathway, we believe that your growth is our growth. We won’t nickel and dime you for every interaction or idea. Our goal is to help you achieve your goals and contribute to the success of your business, the community, and the economy. Let’s have open conversations and explore new ideas together.

24/7 Dedicated Support

Pathway experts are available 24/7 to resolve your issues. Our exceptional FCR (First Call Resolution) ensures prompt responses and resolutions whenever you need one. In addition, we provide a dedicated account manager and engineering team to ensure the success of a project.

Build and Move Faster

Dedicated Support

Our team of experienced analysts and engineers are dedicated to helping your business grow and innovate with flexibility, speed, and choice. We work closely with you to understand the unique specifications of your business, and our team will tune our solutions to meet your specific needs.

Decision Makings

By owning the IT infrastructure, you have the ability to make efficient decisions that can positively impact your operations. Our streamlined approach means fewer bureaucratic layers, allowing us to respond to critical decisions of your business swiftly.

Issue Resolutions

Our team of experts is always on the move and ready to take immediate, proactive action to solve any issues. We take full ownership of your problems to ensure your business remains up and running. Our experts stay focused and keep a close eye on your systems, prioritizing your needs over the clock.


High Standards for Reliable Support

At Pathway, we understand that expert assistance is valuable only when it’s readily accessible. That’s why we maintain strict availability, quality, and response time standards. Our ISO 9001:2015 processes and ITIL® v3 best practices are externally audited and certified to ensure 24x7x365 monitoring and support of your infrastructure and services. We are always available with the right skills to help you achieve your goals.

95% calls answered within 60 seconds.

95% first call resolutions for product support.

100% calls returned within 48 hours for every ticket created and closed.

100% response rate to emails within 120 minutes.