Outsource your SAP Support Services

Save up to 60% on your SAP support with Pathway. Maximize ROI.

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Are you tired of forced upgrades, slow responses, incomplete resolutions, and the massive annual bill from SAP for support? Do you ever wonder why you are paying so much for so little?

No matter your current situation, it is never too late to take the necessary steps to optimize your SAP installation and connected business processes, boost user satisfaction, and improve overall business results. Outsourcing SAP support services can be a great way to increase your overall business efficiency at a fraction of the cost of what it would take to maintain an in-house team.

At Pathway, we offer simple and uncomplicated SAP support and maintenance services as well as SAP remote support services for all SAP products – saving you up to 60% on your current support costs while providing you with superior quality support for whatever version you are running.

We provide SAP software support services for all versions, customizations, and areas of the following SAP products:

  • BASIS Administration
  • ABAP
  • SAP Business Suite
  • SAP HANA and S/4 HANA
  • Business Objects
  • SAP ASE

Why do you need third-party SAP support companies for your SAP systems?

Massive Cost Savings

  • You can save up to 60% on your current SAP support services costs with us
  • We’ll work with you to identify and decommission unused software for additional savings
  • You will then save even more by avoiding unnecessary upgrades, patches and maintenance

Risk-Free Superior Support

  • You’ll get 24/7 support, with a dedicated account manager and regular reporting
  • We have the response and resolution SLAs for all categories of tickets (unlike SAP)
  • Multiple delivery locations with some of the most highly skilled, qualified, and experienced consultants

Focus on growing your business

  • Choose if you upgrade as we support all versions and customizations
  • Apply patches in hours (not months) and with no downtime
  • Take advantage of our 20+ years experience in managing and supporting critical applications and workloads

Pathway Support Models

No matter your current situation, it is never too late to take the necessary steps to optimize your SAP installation and connected business processes, boost user satisfaction, and improve overall business results. Outsourcing SAP support services can be a great way to increase your overall business efficiency at a fraction of the cost of what it would take to maintain an in-house team.

These services are designed to improve the overall SAP application support provided by your internal staff. Our professionals have the knowledge and consultative skills necessary to carry out tasks in collaboration with your staff to fill the gaps in the internal team. Some of the managed support services we offer include –

  • Full Outsourcing Support Model

    The client specifies deliverables and SLAs. Pathway is fully responsible for all work required to deliver results and manages all day to day support.

  • Staff Reinforcement

    Pathway provides a team of fully qualified, trained, and experienced specialists. The client retains control and responsibility for managing all day to day support and quality of results.

How is Pathway SAP Support Service Different?

Features SAP Support Pathway Communications
Service Model Self-service oriented Dedicated Support
Primary support contact Varies Dedicated Support lead with the assigned team
24×7 Support Yes Yes
Support Expertise Varies More than 20+ years of experience
Support for Customisations   Yes
Support with custom code & design   Included
Response Time Days to weeks Hours
Proactive monitoring   Yes
Ability to escalate Reactive approach Done proactively without requests
Support for Performance Issues   Yes
Interface Support   Yes
Interoperability Support   Yes
Service Level Agreement (SLA)   Yes
Security & Vulnerability Patches Only Full-stack intrusion detection, virtual patching and compensating controls
Advisory Services Premium Fees Included
Monthly Service Reports   Yes
Quarterly Account Management Meetings   Yes

What is transition time?

Depending on your SAP project’s scope, our team can transition you to Pathway support in as little as two weeks, to up to three months for larger projects. Our specialist team handles the migration from your current provider to our services. You get a dedicated transition manager who will work with your team’s project plan for the transition, ensuring minimal disruption to your organization.

How to mitigate outsourcing risk?

We understand that outsourcing a critical function such as SAP support to SAP support center demands tight risk management and control. To help you deal with, and manage, transition and outsourcing risk, we recommend you begin with:

  • Outsourcing low-risk work for a limited trial
  • Outsourcing only on weekends or after-hours support and staff backfill
  • Pathway works in parallel with your internal team and gradually transition the complete workload.
  • Short-term, medium-term, or long-term staff augmentation.
  • Service desk routing, reporting, and management.
  • Assistance in application development and management.

Not sure whether you should have your existing support with SAP or outsource to 3rd party?

You probably have many questions about whether leaving SAP Support is right for your organization. If you answer ‘YES’ to the questions below you should consider outsourcing to SAP Support Consultant today!

  • Paying too much for SAP Support services?
  • Having complex technical issues without resolution for days?
  • Being forced into unwanted upgrades?
  • Frustrated by slow support resolution times?

Switching to a third-party for technical support and maintenance services is one way of not only reducing costs but also of improving the quality of your support service. The prediction is that up to 10% of enterprises will leverage a third party for their on-premise ERP technical maintenance and support by 2020 to take advantage of the cost savings and improvements.

– Gartner

Save up to 60% on your SAP Support & Maintenance services by moving to Pathway, all while getting superior support. Moving to Pathway isn’t a cheap alternative – it’s a strategic choice.

Simply fill in our form below, and we’ll contact you to explain our support models, quote how much you could
save on SAP support in Canada, and answer any of your questions about our services.

Get your SAP Support Today