Run your day-to-day IT operations smoothly and efficiently

The IT help desk support system that makes all the differences in your business

Suppose your employees and customers have the best support system to resolve any technical quickly and effectively. Wouldn’t that make a big difference in your business’s efficiency and customer satisfaction? A back office IT help desk is that support system from which your business can benefit greatly.

Increased Efficiency

By having a centralized support system for technical support, the back-office IT help desk services can help your company streamline its operations and increase efficiency. IT help desk services can reduce costs and improve the overall performance of your business.

Improved customer satisfaction

Providing customers with prompt and effective IT help desk support services can improve their overall satisfaction with the company and increase customer loyalty.


With the increasing threat of cyber attacks, having a back-office IT help desk services in place can help ensure that your company’s network and systems are well protected from potential security breaches.

Data Management

The back-office IT help desk support services can help the IT company manage and organize its data, ensuring that sensitive information is protected and easily accessible.

Pathway’s Back Office IT Help Desk support services for the smooth sailing of your business.

Pathway offers exceptional back office IT help desk services that enable businesses to focus on their core strengths, leading to revenue growth and increased productivity. Our team of professional experts provides comprehensive IT help desk services, taking care of all IT-related tasks, such as routine service delivery support, infrastructure management, end-user computing, server administration, printer maintenance, and cloud access. By outsourcing these responsibilities, your business can reduce the strain on its existing IT resources.

Complete Quality Management System with Standard Operating Procedures

At Pathway, we have a complete system in place to ensure the quality of our services. This includes standard operating procedures, which help us consistently provide excellent service. We also have a system to capture transactions, whether they come through voice, email, or screen and keep an eye on everything. This helps us ensure everything is running smoothly and provide training to ensure everyone is up-to-date. With our scorecards, we can see how we’re doing and make improvements with training.


Pathway offers you the choice of our ITIL-compliant ITSM or integration with your existing ITSM solution. This way, you can ensure that all your IT service requests are managed efficiently and effectively. Whether you choose our solution or integrate yours, you can trust us to provide you with a seamless and effective ITSM solution.

Smooth Onboarding Process

We have a manager dedicated to you who will guide you through the entire onboarding process. They will create a detailed blueprint and migration plan and provide you with continuous reports and updates. We ensure that your transition to our company will be smooth and seamless.

Remote Support

With our remote access and control tools, you can get the support you need from anywhere, anytime. Our knowledge base is packed with information to help you resolve any issues quickly and efficiently. We also use workforce management and automation to streamline our processes and ensure everything runs smoothly.

Change Management

Our formal and controlled change management process ensures that every change is implemented smoothly and efficiently. Our team will also provide full documentation so that you always have a record of what was done and when.

Regular Reports and Meetings

Pathway offers you on-demand and scheduled reports, as well as weekly updates and meetings. This way, you can stay up-to-date on the progress of your business and make informed decisions.

Why Pathway

24/7/365 support from industry experts

A large skilled resource pool with deep domain knowledge

English, French, Spanish, and Russian-speaking agents

Dramatic reduction in cost and processing cycle time

Customized workflow applications

Ability to meet critical commitments and SLAs

Equipped to handle a large volume of transactions

What our customer says

"For over eight years, we have been able to count on Pathway to provide timely, efficient and cost-effective technical and business process support for the point-of-sale and back office systems deployed across our national network of over 1800 retail wholesale and car wash operations."

CTONational Energy Company

How Pathway has helped businesses
to revolutionize its IT help desk

Read Case Studies