What our clients say

We place immense value on building strong customer relationships and have experienced the significant impact they bring to our business. The feedback we receive from our customers serves as a testament to our unwavering commitment to delivering exceptional services that consistently meet and exceed their expectations.

Pathway has met or exceeded all service levels, including client satisfaction. Throughout, Pathway has been very responsive to needs that we have raised to their attention and has proven itself to be a capable and trusted partner to eHealth Ontario.

Steve GesnerExecutive Vice President, Operations - eHealth Ontario

It has been a lifesaver having a Managed Services provider like Pathway to address our infrastructure hosting and management requirements. Before we engaged Pathway to help us, our IT infrastructure was a major impediment to our business stability and staff productivity.

Shiv SidhuIT Manager - Calvista LLP

Overall, I have been extremely impressed with Pathway Communications. The company, leadership team and the quality and enthusiasm of their technical support agents is a welcome change that has more than paid off for Bridgewave. Thanks to this great experience, we are now looking for additional opportunities to shift more work to Pathway Communications in the future. I would highly recommend working with them.

Jeffrey SegerDirector of Customer Support - Bridgewave Communications

Since our transition to Pathway, we have been able to provide an excellent level of customer service, and we've received a five-star rating from our customers. Pathway's results-driven, customer-focused approach has encouraged us to migrate additional functions to them and allowed us to focus on our core competencies.

IT ManagerGlobal Video Surveillance Systems Company

Through our relationship with Pathway, we have had access to the highest level of technical expertise in designing and coordinating projects and complex problem-solving in a timely manner. Your services have more than paid for themselves in the savings we have experienced in terms of telecommunications and IT costs.

DirectorLarge Industrial Chemicals Company

You are the face of support and crucial to ensuring the success of all of our initiative. Having said this, the project was in the green across the board — your first call resolution, follow-ups and timely statistics led the way. Our hats go off to everyone! Thank you so much again, and keep up the great work!

Oil and Gas Company

Pathway has been very flexible in understanding our business needs and made the necessary changes to accommodate any volume spikes in support issues. Transitioning to Pathway was an easy decision for us as their ticketing system, reporting tools and professionalism were the right mix we needed to help service our panellists and identify the issues that affect them the most.

IT ManagerGlobal Analytics Company

For over eight years, we have been able to count on Pathway to provide timely, efficient and cost-effective technical and business process support for the point-of-sale and back office systems deployed across our national network of over 1800 retail wholesale and car wash operations.

CTONational Energy Company

I wanted to drop you a note to let you know the impact of your exceptional customer service. If it were not for your fast actions, follow through, and professionalism, well over 150 people in Canada and 600 + persons in the US would be even today without e-mail, along with not having access to other mission-critical services and systems. As president of the computer consulting company, it's my intention to fully convert, one by one, every single client to Pathway.

CEOComputer Consulting Company

I would like to take this opportunity to thank Pathway Communications for its support over the last eight years. Pathway has always demonstrated to us the highest focus on customer satisfaction. Our internal systems have run smoothly and with minimum downtime. Your services have more than paid for themselves in the savings we have experienced.

CEODesign and Print Company

We appreciate Pathway Communications' support as experts and as an extension to our IS department while we have undergone a major revamping of our IT/IS infrastructure. Pathway Communications' leadership, knowledge, resources and ability to understand our needs have allowed us to use our systems to gain a competitive advantage in a record time without increasing our staff.

CIOSoftware Technology Company

True to their reputation, the onsite installation and setup were quick and painless, the connection is extremely reliable, and their proactive support team has been prompt and courteous to our requests. Pathway Communications is definitely the way to go if your Internet connection is vital to your business.

CTOLarge Manufacturing and Distribution Company

I really appreciate Pathway Communication's help in getting our website done before a very critical deadline. Your company has been right there, helping out wherever and whenever needed for these past ten days, throughout day and night. We couldn't have done it without your team's expert consulting services.

WebmasterNon-Profit Organization

Pathway has provided sound and practical advice on the evolution of our network systems and has consistently managed those systems to ensure their reliability and security. Their support staff is well-trained, knowledgeable, responsive and courteous. Pathway has provided tremendous value and has consistently proven to be the right choice for our business.

General CouncilLarge Retail and Manufacturing Company