We’re hiring.

Great people are the heart of our company. There is always something new to work on at Pathway. You will never be doing the same thing for too long. New opportunities and challenges are always around the corner. Join us for a challenging career with room for growth in technology, sales, support and more.

See our openings

Technology, Operations & Engineering

Sales & Marketing

International Opportunities

Our culture

We keep the start-up atmosphere alive, with managers and team members working closely together to innovate on every level. We’re about building a strong family — a family that helps and supports other employees in times of need and with moving forward in their careers.

Our beliefs

Building a strong team involves openness, diversity, skill and the right attitude. Skill and customer focus, with a bit of experience thrown in, are what we’re looking for.

Some of the best ideas come from newcomers, especially new graduates, who help us learn and raise our business to new heights. It’s all about empowering our team and bringing fresh approaches to the table to meet ever changing market demands.

Why join Pathway?

Build your career and have fun

Great Benefits

Great benefits

Enjoy a competitive salary, health benefits, and employee recognition. Park for free and feel at home in our roomy office.

Career growth at Pathway

Career advancement

Just starting out? Get every opportunity to explore your career and move up the ranks.

Great benefits

Family atmosphere

Join the Pathway family to see what it’s like to work with people who care about each other’s well-being and happiness.

Learn the Ropes

Learn the ropes

Train with the best and get access to the newest and most awesome technology in the industry.

Our office

Working at Pathway is more than just the weekly grind

  • Birthday celebrations
  • Work anniversaries
  • Potlucks
  • BBQs
  • Halloween costume party
  • Christmas party
  • Bring your kids to work day
  • Ping pong & other activities
  • Summer picnics
  • Corporate events
  • Corporate lunches
  • Fresh coffee and tea
  • Annual employee recognition
  • Fun team building activities
  • Fun themed dress codes
  • Casual Fridays

Current openings

 

Technology and Operations

Service Desk Representative

FAST-TRACK YOUR CAREER WITH PATHWAY COMMUNICATIONS WE’RE LOOKING FOR A SERVICE DESK REPRESENTATIVE

TECHNICAL SUPPORT REPRESENTATIVE
English and Bilingual
Toronto, Montreal

Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced English and bilingual Technical Service Desk Representatives to join its growing team in Markham, Ontario and Montreal. As a Service Desk Representative, you will join a close-knit, specialty unit which provides 24/7 technical support to gas station operators for one of Canada’s largest trans-national oil and gas companies.

Our Service Desk Representatives consistently deliver high-quality, first-level technical support to end users via voice, email, chat and the use of remote access software. They meet all quality SLAs such as first-call resolution, handle time and documentation.

If you want a role which will equip you with the knowledge and skills to take on greater responsibilities and if you enjoy working in an engaging and rewarding work environment, contact us today.

Pathway offers industry-leading compensation and outstanding opportunities for growth and learning.

SCOPE OF WORK

Technical support of equipment, systems and applications, such as:

  • Microsoft desktop and server operating systems;
  • Desktop applications; email and browsers; printers, fax, VPN clients;
  • Site communication and connectivity equipment such as routers;
  • Specialty fuel and gas station devices, applications and systems for point of sale, card payment processing and fuel dispensing.
Pathway will provide extensive training on specialty equipment and applications.

DUTIES

Inbound technical support duties:

  • Fulfill service requests for assets and services (part replacements, on-site repairs).
  • Use prescribed SOPs, scripts and tools to troubleshoot and resolve problems with hardware, software, applications and services.
  • Dispatch Field Technicians and follow-up on field and site related issues.
  • Document and update all interactions in a state-of-the-art ITSM
  • Meet all performance standards for quality, work volume and productivity.

REQUIREMENTS

Education and training

IT diploma or certification(s) such as MCSA, CCNA, ITILv4 OR extensive hands-on technical call centre experience.

Knowledge, experience

  • Three years’ past experience in a technology contact centre or IT service desk;/li>
  • Hands on level 1 trouble shooting of MS operating systems, desktop applications and devices;
  • Use of ITSMs (ticketing systems)
  • Experience supporting POS, payment processing and oil and gas systems would be an advantage.
Skills

  • Able to follow and use scripts and prescribed operating procedures.
  • Excellent customer service, oral and written communications skills
  • Analytical and problem-solving skills to deal with technical problems.
Other

  • Must be willing to work in variable, rotating shifts including evenings, weekends and public holidays.
  • CPIC clearance and strict adherence to PCI standards
Salary:

  • English: $18.50 CAD per hour
  • Bilingual in French: $23 CAD per hour

HOW TO APPLY

Apply with your resume, with details of relevant education, and certifications.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment to all persons without discrimination on account of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, color or ethnic origin.

We thank all applicants for their interest and will contact those selected for an interview. We are not accepting calls from recruiters or recruitment firms.

Apply for this position

REQUIRED*

Bilingual (French & English) Service Desk Agent

FAST-TRACK YOUR CAREER WITH PATHWAY COMMUNICATIONS WE’RE LOOKING FOR A BILINGUAL (French and English) SERVICE DESK AGENT

POSITION SUMMARY

Pathway Communications is a leader in technology management solutions and counts some of Canada’s best brands as its clients. We are looking for highly motivated Bilingual Service Desk Representative Representatives to join our fast-growing Sales Team.

Our leading clients in Gas and Health industries has an exciting opportunity for an individual who is has strong customer service skills and is solutions oriented. The selected candidate will provide 1st and 2nd level technical Desktop support to users through incident management by phone, email and chat.

The Service Desk Technician will leverage the Information Services team to ensure that customer satisfaction is maintained, service levels are achieved, and quality is not compromised.

We’ll help you build your career with extensive training on specialty equipment and applications and growth opportunities!

This job requires working in variable and rotating shifts.

What you will be doing

  • Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems
  • Responsible to monitor all open requests and incidents to ensure timely resolution, escalating to management for assistance when appropriate
  • Assign requests or incidents to appropriate queues for follow up
  • Document and update all interactions in a state-of-the-art ITSM
  • Maintains ticket queues by actively communicating with customers and peers.
  • Escalates and coordinates with 2nd level support to resolve problems if necessary.
  • Responsible for meeting Service Desk Service Level Agreement and metrics
MUST HAVE SKILLS/REQUIREMENT

  • IT diploma or certification(s) such as MCSA, CCNA, ITILv4 OR extensive hands-on technical call centre experience.
  • 3 years’ past experience in a technology contact center or IT service desk;
  • Hands on level 1 trouble shooting of MS operating systems, desktop applications and devices.
  • Use of ITSMs (ticketing systems)
  • Able to follow and use scripts and prescribed operating procedures.
SOFT SKILLS: (IS THIS YOU?)

  • Excellent customer service, oral and written communications skills in English and French
  • Ability to work well under pressure while demonstrating strong professionalism
  • Collaborate closely with the team, while also being capable of holding themselves accountable to meet individual deadlines without hand holding
MANDATORY CHECK

  • CPIC clearance and strict adherence to PCI standards
HOW TO APPLY

  • Apply with your resume, with details of relevant education, and certifications.
  • The Pathway Group is an equal opportunity employer and is committed to providing equal treatment to all persons without discrimination on account of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, color or ethnic origin.
  • We thank all applicants for their interest and will contact those selected for an interview. We are not accepting calls from recruiters or recruitment firms.
  • Job Type: Full-time
  • Salary: per hour (Bilingual in French and English)

Apply for this position

REQUIRED*

Manager – IT

FAST-TRACK YOUR CAREER WITH PATHWAY COMMUNICATIONS WE’RE LOOKING FOR A MANAGER – IT

The Pathway Group, a leader in providing IT infrastructure and Service Desk solutions, is seeking an IT Manager to join our growing team.

Pathway’s Managed IT Services division manages clients’ internal IT systems, including infrastructure (servers, networks, security, desktops) and generic applications. These may be hosted in our own Tier III data centre or private cloud or on clients’ premises.

Reporting to the CEO, the IT Manager will provide exceptional, 24/7 IT Managed Services to clients using internal technical experts and a team of trained Technical Service Representatives.

The IT Manager will:

  • Manage internal and on-site Technical Service Representatives: hire, train, manage performance, provide technical guidance
  • Refine and use processes for on-boarding clients; monitoring and managing client IT assets
  • Use experts in the NOC to execute specialty technical tasks consistent with ITIL, SLAs and KPIs
  • Deliver sustained service excellence through quality assurance and training processes
  • Ensure excellent client management: communicate, provide updates, participate in governance
  • Implement continual quality improvements and process automation
  • Assist client organisations with consultancy, advice and direction
  • Sustain and increase share of business with the client; upsell required and relevant services
  • Assist clients with IT capital and operating budgeting
  • Track industry trends to ensure that services are adequate, appropriate and competitively priced.
  • Manage the Pathway IT Managed Services department capital and operating budget
  • Support RFP responses with solutions and pricing

REQUIREMENTS

  • Degree in Engineering, Computer Science, IT or equivalent.
  • Eight to ten years’ experience in IT operations working with functional teams.
  • At least four years in a supervisory or management role delivering IT services, including helpdesk.
  • Advanced knowledge of operations and tools: ITIL, CMMi, ITSM systems, Quality Management.
  • Experience meeting stringent SLAs /KPIs in demanding client environments.
  • Project management experience; comfortable working within matrix reporting structures.
  • Flexible, with excellent interpersonal and leadership abilities.
  • Familiarity with software for reporting, analytics, automation.
  • Knowledge of data center operations, security and cloud technologies.
  • Excellent oral and written English communication skills.

ABOUT THE PATHWAY GROUP

Pathway has been a pioneer in IT Managed Services. Starting out as one of the first ISPs in Canada in 1995, we are now a leading Canadian technology management firm with a global reach. Our clients rely on us as their sole source for high-quality IT solutions – from hybrid cloud services to service desk, telephony and security. We were the first company in Canada to construct a Tier III certified data center and maintain a complete set of certifications including SOC 2 Type II, PCI, and ISO 27001. Pathway employs over 120 trained and qualified staff across four offices in Canada and overseas and continues to grow rapidly.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment without discrimination on account of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, color, or ethnic origin.

We thank all applicants for their interest and will contact those selected for an interview. We are not accepting calls from Recruiters or Recruitment firms.

Apply for this position

REQUIRED*

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Engineering

No Openings

Sales and Marketing

Head of Sales – IT Managed Services

FAST-TRACK YOUR CAREER WITH PATHWAY COMMUNICATIONS WE’RE LOOKING FOR A HEAD OF SALES – IT MANAGED SERVICES

Pathway Communications is a leader in technology management solutions and counts some of Canada’s best brands as its clients. Pathway has been a pioneer in IT Managed Services. Starting out as one of the first ISPs in Canada in 1995, we are now a leading Canadian technology management firm with a global reach. Our clients rely on us as their sole source for high-quality IT solutions – from hybrid cloud services to service desk, telephony, and security. Pathway’s operations and teams span across four offices in Canada and overseas and continue to grow rapidly. As Head of Sales, you’ll be responsible for further developing and managing Pathway’s highly talented sales team, analyze patterns in consumer and market behavior, and subsequently define data-driven action strategies to consistently optimize the business’s commercial performance. This position reports directly to the CEO, while bridging technology sales management, users, and clients.

RESPONSIBILITIES:

Achieve sustained sales success for the company’s technical products and services by managing the entire continuum of strategic, tactical and operational sales processes.

  • Review and re-establish the vision, values and goals for the sales function.
  • Develop realistic sales targets and plans.
  • Implement structure and processes to increase net new customers and cross-sell into the current customer base.
  • Develop and implement partnership and distribution channels for the company’s services
  • Meet targets for successful responses to RFPs.
  • Manage key client relationships and build strong associations with partners.
  • Maintain a deep understanding of industry products, trends, developments, emerging services, competition and pricing. Adjust or improve company’s services and sales tactics to meet evolving market needs
  • Maintain a strong presence in the local market and increase awareness of the company’s brand
  • Foment and form strong and long-lasting relationships with clients
  • Present analytics and reports related to performance, forecasts, product intelligence.

Education

  • A degree (MBA preferred). Additional industry technical certifications an advantage.
  • A minimum of 10 years of work experience in sale of technology services in managed IT, contact center, IaaS or SaaS products. [SC1] [SC2]
  • Very strong technical understanding of IT products and services
  • Proven track record of sales growth success in a highly competitive business environment.
  • Ability to lead a group of experienced salespersons to meet aggressive sales targets
  • Experience analyzing market and product data to transform these into actionable sales insights and processes
  • Strong account finance management experience, particularly pricing
  • Leadership skills: ability to inspire and motivate with a unified direction.
  • Exceptional communication skills

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, color, or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please mention in the application.

Apply for this position

REQUIRED*

Sales Executive – IT Managed Services

FAST-TRACK YOUR CAREER WITH PATHWAY COMMUNICATIONS WE’RE LOOKING FOR A SALES EXECUTIVE – IT MANAGED SERVICES

Pathway Communications is a leader in technology management solutions and counts some of Canada’s best brands as its clients. We are looking for highly motivated Sales Development Representatives to join our fast-growing Sales Team. We’ll help you build your career in Sales while you collaborate with a diverse team of talented individuals who successfully identifies and contacts prospects, builds healthy pipelines and manages the sales cycle from proposals to contracts. The ideal candidate has a passion for sales, a razor-sharp attention to detail, an analytical mind, and the ability to execute and optimize multiple campaigns for multiple clients. If you are a self-starter who is deeply passionate about customer happiness, read on.

WHAT YOU WILL BE DOING

  • Refine and execute on a territory sales plan, develop a healthy pipeline, and achieve sales goals and quotas.
  • Maintain proper cadence and volume of prospecting and other sales activities to meet and exceed targets.
  • Contribute to creating compelling proposals designed to meet client needs requirements; participate in persuasive customer presentations to close sales.
  • Work with marketing to improve product positioning and pre-empt objections through incisive sales collateral.
  • Build and fortify effective partnerships with clients to maximize their uptake of various Pathway solutions.
  • Continually improve and upgrade technical, market and product knowledge to be able to craft innovative solutions for potential clients.

MUST HAVE SKILLS/REQUIREMENTS

  • Post-Secondary / University Degree with sales and technical training related to managed IT services
  • Minimum 5 years’ experience in outbound B2B sales in a managed IT services to the mid-market and enterprise segments.
  • Experience preparing, writing, and making sales presentations and proposals in concert with Sales Engineers and Technical Writers.

SOFT SKILLS: (IS THIS YOU?)

  • Enjoys working in fast pace ever changing work environment
  • Ability to work well under pressure while demonstrating strong professionalism
  • Collaborate closely with the team, while also being capable of holding themselves accountable to meet individual deadlines without hand holding

WHAT WE OFFER

  • Base salary with the opportunity to earn bonuses based on performance
  • Excellent medical, dental and benefits plans
  • Internal career advancement opportunities
  • Healthy work-life balance

HOW TO APPLY

If you are a self-leader with an entrepreneurial spirit, endless drive, and a passion for business development and client relations, we want to hear from you. Please submit your resume to recruitment@pathcom.com with subject: “Sales Representative”, with details of relevant work experience and why you feel you are a good candidate for this position.

We thank all candidates, but only those selected for an interview will be contacted. We are not accepting calls from Recruiters currently.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, color, or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please mention in the application.

Job Type: Full-time (On-Site)

Location: Markham, ON, Canada

Job Type: Full-time, Permanent

Apply for this position

REQUIRED*