Zoom Phone System for Business

Honest advice on whether Zoom Phone actually fits your business

Talk to Us About the Right Phone System

Not every business calling Zoom their meeting platform should also make it their phone system, and we will tell you that directly rather than assume it. Pathway Communications has managed business phone service in Canada since 1995, long before Zoom existed, and we now set up and manage Zoom Phone, a Zoom VoIP business phone system built into the same meetings app your team already uses.

When Zoom Phone Is the Right Call

If your team already lives in Zoom for meetings, a Zoom Phone for Business adds calling to the same interface instead of a second app to manage separately. It suits distributed and hybrid teams particularly well, since a Zoom business phone number follows the person rather than a desk, and works the same way on a laptop, a desk phone, or a mobile app without separate configuration for each.

When It Is Worth Looking Beyond Zoom

If you run a call centre with queue and supervisor requirements, or you already have a Mitel PBX and are not ready to replace it, Zoom alone may not be the complete answer. Mitel and Zoom now offer a real hybrid integration, so an existing Mitel PBX can run alongside Zoom Phone instead of competing with it. Pathway Communications manages Mitel systems today, and our Hosted PBX is a better fit for businesses that want a fully managed phone system without Zoom’s meeting platform attached to it at all.

Compare Zoom Phone, Mitel, and Hosted PBX

What We Manage

Number porting from your current carrier, E911 configuration, call routing, and auto attendant setup are all handled as part of a Zoom VoIP phone service from Pathway Communications, with ongoing support from a Canadian team rather than a queue in another time zone. One thing worth planning around regardless of who you choose: porting an existing number typically takes five to ten business days, so the cutover date usually depends more on that timeline than on how quickly the phones themselves get set up. We also test call quality on your actual network before go-live, and call routing runs through infrastructure covered under our ISO 27001 and SOC 2 Type II certifications.

Where to Start

Tell us how your team actually makes and takes calls today, not how a sales sheet assumes they do. If Zoom Phone fits, we set it up properly. If a hybrid Mitel deployment or a standalone Hosted PBX fits your business better, we will say so before you sign anything.

Get a Business Phone System Assessment

What our customer says

“"For over eight years, we have been able to count on Pathway to provide timely, efficient and cost-effective technical and business process support for the point-of-sale and back office systems deployed across our national network of over 1800 retail wholesale and car wash operations."”

CTONational Energy Company

Frequently Asked Questions

Yes. Mitel and Zoom have a real hybrid integration, so a Mitel PBX can keep running for some locations or use cases while Zoom Phone handles others. Pathway Communications manages both platforms and can set up that kind of hybrid deployment.

Not necessarily. Zoom Phone works from a laptop or mobile app without new hardware, though a business that wants physical desk phones can add compatible devices. Pathway Communications advises on hardware only where it is actually needed.

Zoom provides the software platform itself. Pathway Communications handles number porting, E911 configuration, call routing setup, and ongoing support from a Canadian team, so you are not left configuring or troubleshooting the platform on your own.