Pathway Communications is your one-stop shop for managed internet, cloud, hosting and disaster recovery solutions, customized from the ground up to your specific needs. Since 1995, Pathway has specialized in resilient, innovative solutions that keep the world’s top businesses running and growing. Our clients agree – that’s why most have been with us for over 7 years.
What you experience
Someone is always there
Multiple experts to manage, monitor and support your infrastructure and business workflows. Always reach live agents and qualified experts with full knowledge of your systems — 24x7x365.
Transparency in expectations
No hidden conditions and exceptions. The attention you get during a sales process remains the same throughout your entire journey at Pathway.
No clock watching
Managed services mean you aren’t charged for every little interaction. Flexible management plans are designed according to your organization’s infrastructure and support requirements.
Your networks are proactively monitored by experts and automated systems. They’ll know you’re having a problem before you do. Service reports help you navigate your goals.
Rich and direct relationships
Setting up perfect solutions is just the first step. The relationship doesn’t end with a sale. Sales and systems engineers speak with you on a regular basis, adjusting and growing your infrastructure deployment with you.
Thinking about your customers
Your reputation matters to us. The best technology solutions always keep the end customer in mind. And so it’s no surprise that we’ve been around for 19 years, and customers stay with us for an average of 7.5 years.
From automated backups to redundant geographical DR sites, innovations and solutions are based only on what makes the very best businesses tick. We work only with partners who have a track record in major production environments.
It’s really your story
In 1995, the media still thought “The Net” was a fad. We thought differently and saw an opportunity to connect people to their families and friends. We witnessed the joy they felt when communication barriers were taken away.
From the home to the office
As a business helping people connect to each other, we saw a new opportunity to enable businesses to connect to their customers. We started out with dial up connections and moved to faster, more reliable internet as our clients embraced web commerce, instant messaging and multimedia. We offered T1 and DSL and then quickly moved to faster options like fibre, wireless broadband and MPLS.
…to inside the office. More than just modems.
We listened to our clients when they told us that doing more, faster was only part of what they needed. As businesses became more reliant on technology, managing that technology became important. This meant a different breed of service. It meant handling the technology beyond the edge, installing, configuring and managing network gear and desktops. The result? A world-class suite of 24/7/365 managed services and product support with service level guarantees audited and held to task by stringent third-party audits that earned us a world-first ISO 9002 certification for service providers.
Everything under one roof
As the 2000s rolled in, we innovated with new, fully managed services. We launched colocation, disaster recovery, IP telephony and collaboration services. We invested heavily in online portals with real-time statistics and account management. We built out our infrastructure so we could offer clients everything under one roof and the in-house attention they needed.
Staying up, all the time
Uptime and security have become an increasing concern. Downtime isn’t acceptable. And so in 2009, we opened the first Canadian Tier III data centre in Markham, Ontario, bringing our clients reliable and secure colocation services. We led the way as one of the first cloud service providers in Canada, offering our private, managed CloudPath solutions to companies across North America. We implemented our cloud with the same approach to redundancy, responsive service and relevant managed help that brought us this far.
Recently, we expanded our Tier III data centre and compliance suite to meet upcoming demands. We’re now SOC 2 Type II, SOC 2 Type I, CSAE 3416, and ISO 27001:2013 certified. Our clients can rest assured that our operations are fully available, secure and private.
A great journey so far
Today, Pathway’s services and technology innovations drive the NOCs of large telecoms, healthcare providers, major government operations, oil and gas companies, mining organizations and financial services firms.
Pathway through the years
Explore our history
1995 – Ashok Kalle, Pathway’s CEO, founds Pathway Communications in Markham, Ontario, Canada
1998 – Add guaranteed rapid response standards to our internet services
1998 – The first ISP in Canada to achieve ISO 9002
2001 – Launch email virus scanning for inbound and outbound traffic
2001 – Achieve ISO 9001:2000 certification, a world first for an ISP
2003 – Launch TrueMail spam control system
2003 – Found NetPulse Services, a provider of managed IT and business process services
2004 – Launch bonded ADSL for better redundancy and faster speeds
2005 – Add real-time network security to many of our services
2007 – Add remote desktop management to our Internet services
2007 – Launch VoiceCool home phone services and SmartReach long distance phone services
2008 – Partner with ShoreTel to launch business IP telephony solutions
2009 – Achieve ISO 9001:2008 certification
2009 – Open Canada’s first Tier III certified data centre with 99.9% guaranteed uptime
2010 – Move into our new head office at 95 Apple Creek Blvd., Markham, Ontario
2011 – Launch CloudPath, a secure private cloud with managed services
2013 – Achieve SOC 2 Type II, SOC 1 Type II and CSAE 3416 Type II compliance
2013 – Partner with Avaya to provide IP Office solutions
2014 – Expand Tier III data centre, nearly doubling the available floor space
2014 – Launch HostPath, an innovative control panel for domains, hosting and email
2014 – Launch MyExchange, disaster proof business email
2014 – Partner with VMWare to launch a revamped CloudPath secure private cloud
2014 – Achieve ISO 27001:2013 certification
2016 – Achieve PCI:DSS certification
2016 – Achieve HIPPA & PHIPA compliance
2016 – Introduce free air cooling system for Data Centre efficiency
2017 – Completed second Data Centre expansion