Customer Service

Outsourcing technical support to a third-party provider can be a significant boon to a company. However, failure to plan ahead or choosing the wrong technical support service provider can cause more harm than good. Selecting a technical support partner that combines subject matter expertise with top-tier customer service is one of many factors that companies…

Customer Service is all About R.A.C.E Business and customer service are undergoing changes that make the ties between business profits and customer service stronger than ever. This has created a business climate where the cost of poor customer service can mean the end of a business. The answer to this broad challenge for all businesses…

Making the most out of customer satisfaction surveys.   Internal QA scores and customer satisfaction surveys don’t always reach the same conclusions. For example, an end-user customer at a hospital has trouble logging into his medical application. He calls up the help desk. The agent checks the customer’s user enrollment. He discovers the ID in…

Since inception, Pathway has been driven by the belief that a product is only as good as the support a customer receives. We always strive for excellence in both delivering a great product and making sure our technical support is able to help you when things go wrong. In short, your satisfaction is what we…

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