customer support

Outsourcing technical support to a third-party provider can be a significant boon to a company. However, failure to plan ahead or choosing the wrong technical support service provider can cause more harm than good. Selecting a technical support partner that combines subject matter expertise with top-tier customer service is one of many factors that companies…

Customer Service is all About R.A.C.E Business and customer service are undergoing changes that make the ties between business profits and customer service stronger than ever. This has created a business climate where the cost of poor customer service can mean the end of a business. The answer to this broad challenge for all businesses…

Businesses today, across all industries, are relentlessly driven by a need to distinguish their brands. Offering customer centric, highly intuitive and personal support channels is a vital component to this effort, making your traditional call centres an even more critical touch point for customer interactions in 2019. By 2024, the global market for call centres…

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