support services

Pathway provides professional, high-quality, back-office and IT help desk services, which allow organizations to concentrate on their core competencies resulting in revenue growth and increased profitability. Our IT help service desk currently handles all routines like IT service delivery support, removing the burden of infrastructure, EUC, Server, Printer and Cloud access, maintenance, and reporting issues…
Having a central SAP system has become a noted practice solution for virtually every type of business. SAPs will enhance quality by streamlining productivity and inventory. Of course, not all SAP systems are created equal, and implementing and maintaining SAP support is the key to success.   What SAP support provides? SAP support can assist…
The first step to holding real transparency between SAP users and Managed Service Providers (MSPs) is giving credit where credit is due. At Pathway, we don’t pretend that SAP is easy. It is a very complex software program with an all-inclusive set of integrated, cross-functional dealing processes. Its multi-layered application system is exactly what makes…
When you Google the term ‘SLA’ or ‘Service Level Agreement,’ you will come across many definitions beginning with contract or commitment or covenant. While it isn’t a contract in itself, it is an important part of a contract that includes mutually agreed upon terms between a company and their customers, ensuring the services provided meet…
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