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The first step to holding real transparency between SAP users and Managed Service Providers (MSPs) is giving credit where credit is due. At Pathway, we don’t pretend that SAP is easy. It is a very complex software program with an all-inclusive set of integrated, cross-functional dealing processes. Its multi-layered application system is exactly what makes…

When you Google the term ‘SLA’ or ‘Service Level Agreement,’ you will come across many definitions beginning with contract or commitment or covenant. While it isn’t a contract in itself, it is an important part of a contract that includes mutually agreed upon terms between a company and their customers, ensuring the services provided meet…

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