March 24, 2021
There was a time when businesses did not need much in the way of IT support. Perhaps one IT technician would come in to address one computer’s malfunction or internet connection. However, with the rise of cloud-based data systems and remote working, there is an immense need for managed IT support. Almost every business worldwide…
March 18, 2021
Outsourcing technical support to a third-party provider can be a significant boon to a company. However, failure to plan ahead or choosing the wrong technical support service provider can cause more harm than good. Selecting a technical support partner that combines subject matter expertise with top-tier customer service is one of many factors that companies…
July 22, 2020
Subcontracting various business-related operations like technical customer support, IT Help desk, etc. to offshore, nearshore, or onshore service providers is very common. However, many companies are still adamant about maintaining these business operations in-house. This infographic focuses on all aspects of Business Process Outsourcing (BPO), educating the reader on types of BPO models, advantages of…
February 23, 2017
(How not to get caught in) The Catch 22 of tech support economics. ‘After-market tech support’ was one of the big subjects of discussion at the recent Consumer Electronics Show (CES) – a global powerhouse gathering of consumer technologies. For good reason. With each new roll out of a high-end tech product or service…