technical support

Companies that choose and hire the right partners to perform tasks on the company’s behalf can significantly lower their costs while increasing customer satisfaction. One current example of this is external data centres, which store and protect electronic data for their clients. Companies whose staff make use of the full range of data centre services…
Many businesses have closed their office doors recently and moved entirely online. As a result, more staff work remotely from home offices, connecting virtually to their employer’s data networks through home computers. Without managed IT services, these potentially insecure connections leave businesses open to the increasing threat of data breaches.   How Infrastructure is Changing…
The online world is a rapidly growing place, and the backbone of many industries, governments, and sectors worldwide is data. Data makes up the foundation for which many people live their lives, from their phones to the items they buy. One critical component of these large conglomerates of information is data centres and data centre…
Web hosting is a technical service where the web host provider rents out a part of or all of a web server for clients to use. The web hosting provider offers technical services such as storage space for the web page’s files, bandwidth to handle incoming traffic, and security measures to ward off cyber-attackers. To…
Outsourcing technical support to a third-party provider can be a significant boon to a company. However, failure to plan ahead or choosing the wrong technical support service provider can cause more harm than good. Selecting a technical support partner that combines subject matter expertise with top-tier customer service is one of many factors that companies…
When you Google the term ‘SLA’ or ‘Service Level Agreement,’ you will come across many definitions beginning with contract or commitment or covenant. While it isn’t a contract in itself, it is an important part of a contract that includes mutually agreed upon terms between a company and their customers, ensuring the services provided meet…
Subcontracting various business-related operations like technical customer support, IT Help desk, etc. to offshore, nearshore, or onshore service providers is very common. However, many companies are still adamant about maintaining these business operations in-house. This infographic focuses on all aspects of Business Process Outsourcing (BPO), educating the reader on types of BPO models, advantages of…
Customer Service is all About R.A.C.E Business and customer service are undergoing changes that make the ties between business profits and customer service stronger than ever. This has created a business climate where the cost of poor customer service can mean the end of a business. The answer to this broad challenge for all businesses…
Businesses today, across all industries, are relentlessly driven by a need to distinguish their brands. Offering customer centric, highly intuitive and personal support channels is a vital component to this effort, making your traditional call centres an even more critical touch point for customer interactions in 2019. By 2024, the global market for call centres…
(How not to get caught in) The Catch 22 of tech support economics.   ‘After-market tech support’ was one of the big subjects of discussion at the recent Consumer Electronics Show (CES) – a global powerhouse gathering of consumer technologies.  For good reason. With each new roll out of a high-end tech product or service…
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