The pandemic is amplifying the adoption of new technologies that support remote workers and help them stay on top of their game. When the pandemic hit, many businesses were unprepared to handle the notion of remote work. Even those that had some existing remote infrastructure were not ready to be in a scenario where we…

Like many other industries, the call centre industry too, has borne the brunt of the global pandemic. In fact, the coronavirus pandemic has pushed IT leaders to move at an incredibly fast pace and accomplish objectives they never conceived likely, let alone possible. Perhaps nowhere has this been more acute than in the call centre….

Many businesses see compliance in opposition to growth and innovation. It’s true that compliance requires conforming to rules set out by external organizations. However, there are valuable benefits to be gained by adhering to regulatory expectations. IT compliance certification is essential for businesses that want to grow and maintain positive relationships with their customers and…

The pandemic has forced large sections of the workforce to work exclusively from home, raising additional concerns about cybersecurity. From greater Zero Trust acceptance to increased risk from phishing, IT security companies are rising to meet the complex security challenges presented by COVID-19.   Safe Remote Work Most businesses have realized that safe remote work…