We’re hiring.

Great people are the heart of our company. There is always something new to work on at Pathway. You will never be doing the same thing for too long. New opportunities and challenges are always around the corner. Join us for a challenging career with room for growth in technology, sales, support and more.

See our openings

Technology &
Operations

Accounting &
Finance

Sales &
Marketing

International Opportunities

Our culture

We keep the start-up atmosphere alive, with managers and team members working closely together to innovate on every level. We’re about building a strong family — a family that helps and supports other employees in times of need and with moving forward in their careers.

Our beliefs

Building a strong team involves openness, diversity, skill and the right attitude. Skill and customer focus, with a bit of experience thrown in, are what we’re looking for.

Some of the best ideas come from newcomers, especially new graduates, who help us learn and raise our business to new heights. It’s all about empowering our team and bringing fresh approaches to the table to meet ever changing market demands.

Why join Pathway?

Build your career and have fun

Great Benefits

Great benefits

Enjoy a competitive salary, health benefits, and employee recognition. Park for free and feel at home in our roomy office.

Career growth at Pathway

Career advancement

Just starting out? Get every opportunity to explore your career and move up the ranks.

Great benefits

Family atmosphere

Join the Pathway family to see what it’s like to work with people who care about each other’s well-being and happiness.

Learn the Ropes

Learn the ropes

Train with the best and get access to the newest and most awesome technology in the industry.

Our office

Working at Pathway is more than just the weekly grind

  • Birthday celebrations
  • Work anniversaries
  • Potlucks
  • BBQs
  • Halloween costume party
  • Christmas party
  • Bring your kids to work day
  • Ping pong & other activities
  • Summer picnics
  • Corporate events
  • Corporate lunches
  • Fresh coffee and tea
  • Annual employee recognition
  • Fun team building activities
  • Fun themed dress codes
  • Casual Fridays

Current openings

Technology and Operations

Business Desk Agent

Fast track your career with Pathway Communications
We’re looking for a Business Desk Agent

We’re looking for proactive individuals who can think on their feet, show initiative while providing superior customer service. This full-time position will be responsible for providing first line business and application support including identification, documentation initial support, investigation and diagnosis, escalation resolution and follow up to ensure service levels are maintained for all products and services provided to internal and external clients. Responsible for following up with clients on a regular basis, entailing timely feedback to the user on the status of the incident/issue resolution and escalating to support teams where required.

You will be working in a call centre environment; and expected to provide fast, efficient and excellent customer service. This position requires CPIC clearance and strict adherence to FIPPA and PHIPA.

Key Responsibilities

  • Provide timely and proficient first-level business and application support for our clients products and services.
  • Diagnose and troubleshoot incidents, resolve where possible and assign or escalate to appropriate groups or individuals.
  • Provide support for Client onboarding services such as Registration, Enrolment and Rights administration to access Client products and services.
  • Process Consent Management Directive files necessary to facilitate appropriate access Client products and services.
  • Provide assistance and advice to external clients, users and subscribers in the implementation and use of Client products and services.
  • Monitor all venues of Customer interactions (ITSM tool, email, telephony, voice-mail and self-serve portals) to ensure all incidents and requests are address in a timely manner.
  • Record, monitor, maintain and close incident and service request tickets, ensuring the completeness and accuracy of the information captured.
  • Ensure timely follow-up on outstanding tickets, escalations issues through departmental procedures when required.
  • Meet or exceed all Client’s Key Performance Indicators (KPI) by adhering to individual and team productivity and quality standards.

Required Skills

  • Basic Networking knowledge (i.e. Map network drives, IP Address).
  • Experience supporting LAN’s, VPN, Network Printer/Scanner.
  • Basic Desktop/Laptop PC troubleshooting skills.
  • Basic knowledge in Active Directory and Group Policy .
  • Knowledgeable with MS Office Suite – Exchange/Outlook.
  • Knowledgeable with Windows 7 OS and Multiple Browsers (i.e. IE/Chrome/Firefox/Safari).
  • ITIL V3 Knowledge is an asset.
  • Knowledge of healthcare systems and procedures are an asset.
  • Good typing skills (at least 35-40wpm) and transcribing data with 100% accuracy.
  • French language communication skills would be an asset.

Attributes

  • Exceptional Customer Service skills.
  • Strong analytical, problem solving skills and ability to multitask.
  • Excellent coordination and administration skills.
  • Superior oral, written and listening communication skills in English .
  • Ability to prioritize and control workload.
  • Ability to Talk AND Type while on calls.
  • Strong active listening, comprehension and articulation skills.
  • Discretion with regards to security and confidentiality of information .

Education

  • Minimum successful completion of College Diploma or minimum equivalent working experience in related discipline.

Experience

  • Minimum 1 year proven work experience in an IT Service Desk or Call Centre.
  • Proficiency with Ticketing Systems; Remedy preferred.
  • Must be able to work variable rotating shifts including evenings, weekends and public holidays providing a 24×7 first-line support service to customers.

To Apply

Please e-mail your cover letter and resume to hrdept@pathcom.com (sub: “Business Desk Agent”) within seven days. Please provide details of relevant education, training, work experience, expected compensation and why you feel you are a good candidate for this position. Also indicate, in your cover letter, where you found this position.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email hrdept@pathcom.com.

We thank all candidates, but only those selected for an interview will be contacted.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

IT Technical & Network Support Specialist

Fast track your career with Pathway Communications
We’re looking for an IT Technical & Network Support Specialist

Do you have a passion for Technology? Do you want to help solve problems while making people happy? Do you thrive in a fast-paced environment?
If you answered YES to all three AND you have superior English communication skills, keep reading.

We’re looking for proactive individuals who can think on their feet, show initiative while providing superior customer and technical support to multiple clients.

In this full-time position, the ideal candidate will be responsible for providing first-line hardware, software and network support including identification,
documentation, investigation and diagnosis, escalation, resolution and follow-up to ensure service levels are maintained for products and services provided to clients and internal personnel. In addition; the Technical & Network Specialist will responsible for following up with clients on a regular basis while ensuring timely feedback to the user on the status of incident resolution and escalating to support teams where required.

The role is based in Markham in a 24/7 contact center environment with the requirement of a flexible schedule, including overnights and weekends – on a rotational basis. This role also requires CPIC clearance which will be completed for successful candidates.

Key Responsibilities

  • Respond to inbound requests or issues reported via phone, email, chat and ticketing system customer portal, with a focus on quality and first call resolution, to deliver fast and efficient service assisting multiple clients with the following types of issues: Hardware including printers/fax servers, Software and application support, Wi-Fi®, Point-to-Point and Point-to-Multipoint 4G wireless network connectivity
  • Perform managed server support related tasks when required such as, server event log analysis, anti-virus patching, compliance and monitoring, maintain server patches
  • Assign issues that cannot be resolved remotely to on-site technicians as per process
  • Document and maintain all incident records clearly, concisely and effectively in the client ITSM
  • Adhere to Service Level Metrics in day-to-day tasks and focus on continual improvement by reviewing quality and training feedback and participate in on-going learning objectives
  • Demonstrate a high-level of customer service excellence and positive attitude with a goal of customer satisfaction and issue resolution

Skills & Experience

  • 3 years’ or more previous experience in a managed service type of technical support in a contact center environment
  • Extensive troubleshooting experience with Windows platforms, MS Office on different versions and other common desktop/laptop software such as browsers, VPN, etc.
  • Experience installing & supporting Microsoft Exchange, Active Directory, Print & Fax Servers
  • Strong knowledge and experience supporting wireless concepts including: IP networking/routing, WLANS & VLANS, SNMP & Radius, Routers, Switches, Network Monitoring and Health Assessment
  • Experience with Ticketing Systems (ITSM); Heat/Remedy/Livetime
  • Ability to talk & type in English with excellent spoken and written English

Education

  • Minimum Diploma or Degree in Computer Technology, Networking & Support
  • Certifications: MCSE, MCSA as well as CCNP or CCNA(With Routing and Switching), Network+ are a bonus

About the Pathway Group

Pathway has been a pioneer in the IT Services business, since starting out as one of the first ISPs in Canada in the 1990s. We are now a leading Canadian technology management firm with truly global reach. Our clients rely on us as their single source for high quality IT solutions – from managed services and hybrid cloud services to service desks, telephony and security services. We were the first company in Canada to construct a Tier III certified data center and have a complete set of certifications including SOC 2 Type II, PCI, ISO 9001-2008 and ISO 27001. Pathway employs over 150 trained and qualified staff across three continents and continues to grow rapidly.

To Apply

Please e-mail your cover letter and resume to hrdept @ pathcom.com (sub: “IT Technical & Network Support Specialist”), with details of relevant work experience and why you feel you are a good candidate for this position.

We thank all candidates, but only those selected for an interview will be contacted. We are not accepting calls from Recruiters at this time.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email hrdept @ pathcom.com.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

This position might also be listed as a call center technician, tech support, technical engineer, technical customer service representative, helpdesk tech, helpdesk engineer, help desk technician, IT tech, networking call tech, IT service desk technician, or similar titles. All such titles apply.

Apply Now

Service Delivery Manager

Fast track your career with Netpulse Services
We’re looking for a Service Delivery Manager

The Pathway Group, a leader in providing IT infrastructure and Service Desk solutions, is seeking a Service Delivery Manager to join our winning team.

Reporting to VP Operations & Support, the ideal candidate is responsible for delivering exceptional Customer Service Performance though maintaining and developing a workforce of fully trained, high-performing contact centre agents. The Service Delivery Manager is also responsible for managing client expectations including Service Level Management, Reporting and Maximizing Productivity.

This full-time role is based in Markham, ON and requires a CLEAR CPIC.

Responsibilities

  • Manage day to day operations of the Contact Centre to ensure contractual SLAs are achieved
  • Provide 24/7 operational support for our services
  • Evaluation and establishment of efficient contact centre operational plans and processes by understanding the clients’ requirements with respect to support needs to translate that into strong agent response
  • Ensure smooth, timely and efficient onboarding, change management and ongoing operations for clients, and for new products, by setting up and using support systems, processes, scripts, tools, diagnostic and remediation methods
  • Optimize use of automation and tools such as ticketing, voice response, email routing and management, chat, and recording systems.
  • Work with the Quality and Training team to ensure maintenance of up-to-date documentation for training and knowledge base resources
  • Compile and distribute all daily, weekly and monthly call center performance metrics so as to provide visibility into support and operations through reports and dashboards
  • Liaise with clients to ensure that they are kept fully aware of performance metrics, improvements and support needs
  • Implement analytics to uncover customer and incident trends and provide recommendations to improve customer experience
  • Maintain professional and technical knowledge by implementing new processes and exploiting opportunities to add value and revenue to the company
  • Ensure a full complement of trained, motivated, high-performing team of agents through the recruitment & selection, orientation, training and coaching, as well as performance management of employees
  • Maintain and improve support operations by monitoring employee and system performance, identifying opportunities for continual improvement and resolving problems
  • Support the Team Lead through proactive planning, forecast and recommend adjustments to resource levels based on anticipated operational need
  • Communicate job expectations and review job performance with agents at regular intervals
  • Recommend compensation actions as required and work with HR to enforce policy and procedure compliance
  • Evaluate equipment performance and call for repairs and replacements in a timely fashion to minimize work disruptions

Job Requirements

  • Demonstrated ability to create a positive team environment, motivate others, foster ownership and responsibility as well as open and honest communicate as a Leader in a contact centre environment
  • Minimum 7 years in a technical support, diagnostics, remediation and troubleshooting of Windows, networking, desktop applications and databases
  • Bachelor’s degree or Diploma from an accredited institution or equivalent education and experience
  • Proficiency with Ticketing Systems; Remedy and/or Livetime preferred and knowledge of ITIL concepts as it relates to ticketing systems
  • Demonstrated experience interviewing, hiring and training for technical positions
  • Certifications such as: MCSE, CCNA, ITIL are beneficial

Required Skills

  • Customer-centric and knowledge of industry best practices in Customer Excellence
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Superior oral and written communication skills in English
  • Proven ability to prioritize and multi-task in a fast-paced environment
  • Strong analytical, organizational and problem solving skills
  • Excellent coordination and administration skills
  • Discretion with regards to security and confidentiality of information
  • Knowledge and experience with wireless concepts, TCP/IP networking/routing, WLANS & VLANS
  • Experience supporting Windows XP and Windows 7, Desktop/Laptop Troubleshooting
  • Experience troubleshooting Microsoft office 2003, 2007, and 2010, Outlook Exchange
  • Experience with troubleshooting printers & network drives
  • Intermediate Active Directory experience required

About The Pathway Group

Pathway has been a pioneer in the IT Services business, since starting out as one of the first ISPs in Canada in the 1990s. We are now a leading Canadian technology management firm with truly global reach. Our clients rely on us as their single source for high quality IT solutions – from managed services and hybrid cloud services to service desks, telephony and security services. We were the first company in Canada to construct a Tier III certified data center and have a complete set of certifications including SOC 2 Type II, PCI, ISO 9001-2008 and ISO 27001. Pathway employs over 150 trained and qualified staff across three continents and continues to grow rapidly.

How To Apply

Please e-mail your cover letter and resume to hrdept @ pathcom.com (sub: Service Delivery Manager”), with details of relevant work experience and why you feel you are a good candidate for this position.
The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email hrdept @ pathcom.com.

We thank all candidates, but only those selected for an interview will be contacted. We are not accepting calls from Recruiters at this time.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

Service Desk Agent

Fast track your career with Pathway Communications
We’re looking for a Service Desk Agent

We’re looking for proactive individuals who can think on their feet, show initiative while providing superior customer service. In this full-time position you will be responsible for providing first-line hardware and software support including identification, documentation, investigation and diagnosis, escalation, resolution and follow-up to ensure service levels are maintained for products and services provided to clients and internal personnel. In addition; you will responsible for following up with clients on a regular basis while ensuring timely feedback to the user on the status of incident resolution and escalating to support teams where required.

You will be working in a call centre environment; and expected to provide fast, efficient and excellent customer service. This position requires CPIC clearance and strict adherence to FIPPA and PHIPA.

Responsibilities

  • Answer Inbound calls, Respond to Emails and Create Tickets in Remedy
  • Provide timely and proficient first-level technical support for our client’s products and services in accordance with established operating procedures
  • Diagnose and troubleshoot incidents, resolve where possible and assign or escalate to appropriate groups or individuals
  • Provide assistance and advice to clients, users and subscribers in the implementation and use of products and services in line with existing policies and procedures
  • Record, monitor, maintain and close incident and service request tickets ensuring the completeness and accuracy of the information captured
  • Ensure timely follow-up on outstanding tickets, escalations issues through departmental procedures when required
  • Meet or exceed all Client’s Key Performance Indicators (KPI) by adhering to individual and team productivity and quality standards

Attributes

  • Exceptional Customer Service skills
  • Superior oral, written and listening communication skills in English
  • Ability to prioritize and control workload
  • Ability to Talk AND Type while on calls
  • Strong active listening, comprehension and articulation skills
  • Strong analytical, problem solving skills and ability to multitask
  • Excellent coordination and administration skills
  • Discretion with regards to security and confidentiality of information

Education

  • Minimum successful completion of College Diploma or minimum equivalent working experience in related discipline

Skills

  • Basic Networking knowledge (i.e. Map network drives, IP Address)
  • Experience supporting LAN’s, VPN, Network Printer/Scanner
  • Basic Desktop/Laptop PC troubleshooting skills
  • Basic knowledge in Active Directory and Group Policy
  • Knowledgeable with MS Office Suite – Exchange/Outlook
  • Knowledgeable with Windows 7 OS and Multiple Browsers (i.e. IE/Chrome/Firefox/Safari)
  • Good typing skills (at least 35-40wpm)
  • French language communication skills would be an asset

Experience

  • Minimum 1 year proven work experience in an IT Service Desk or Call Centre
  • Proficiency with Ticketing Systems; Remedy preferred
  • Must be able to work variable rotating shifts including evenings, weekends and public holidays providing a 24×7 first-line support service to customers.

About Pathway

Pathway Communications is a leading Canadian company offering full-spectrum, managed technology services to businesses across Canada and the United States. Our services portfolio includes managed business connectivity, server colocation, cloud computing, telephony and outsourced IT services.

Please e-mail your cover letter and resume to hrdept@pathcom.com (sub: “Service Desk Agent”), with details of relevant work experience and why you feel you are a good candidate for this position. We thank all candidates, but only those selected for an interview will be contacted.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

Training & Quality Coordinator

Fast track your career with Netpulse Services
We’re looking for a Training & Quality Coordinator

As a Training and Quality Coordinator, you will join a team of Training & Quality Coordinators supporting a key client in the maintenance, design and enhancement of industry leading training and development solutions to support Quality improvement and customer satisfaction. You will also play a pivotal role in defining how the area evolves and performs.

In the training function; you will partner with the management and operations teams to help build the skills of our agents. You will be responsible for maintaining and enhancing the new hire training curriculum, training new hires, and conducting refresh training and training for new programs with existing staff.

In the quality function; you will listen to call recordings, review tickets, evaluate calls and tickets against quality standards and coach agents to improve their call handling and tickets creation. You will also coach agents and help them take corrective actions for any escalations from their work.

This role is based in Markham, ON, in a 7×24 call centre environment. This position requires CPIC clearance and strict adherence to FIPPA and PHIPA.

Responsibilities

  • Facilitate learning via classroom instruction and incorporate a variety of presentation methods and applications to accommodate adult learning styles
  • Deliver new hire training and other departmental training programs; provide creative, effective classroom instruction throughout the organization
  • Manage classroom environment, analyze results and identify gaps in training needs
  • Design leader and participant guides, job aids, training curriculum and other required coursework that is clear, concise and accurate
  • Conduct comprehensive needs analysis to ensure that training fulfills the needs and objectives of the company
  • Monitor and evaluate tickets, emails, CIs, PKI Certificate Renewals, calls and provide feedback to agents
  • Responsible for agent development plans to include coaching, mentorship and provide metrics & feedback for annual appraisals
  • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required to maintain excellent customer service standards
  • Work closely with other departments, users, clients and vendors to ensure successful resolution of incidents and the achievement of customer satisfaction within organizational resources and values
  • Evaluate current processes and identify areas of vulnerability and opportunities for improvement
  • Provide KPI & SLA reporting and presentation to Sr. Management Team in addition to Clients as required
  • Act as Escalation Lead for the Agents
  • Responsible for review and approval of Change Requests
  • Responsible for investigations related to Client Satisfaction Survey’s

Attributes

  • Exceptional Customer Service skills
  • Superior oral, written and listening communication skills in English
  • Ability to prioritize and control workload
  • Ability to Talk AND Type while on calls
  • Strong active listening, comprehension and articulation skills
  • Strong analytical, problem solving skills and ability to multitask
  • Excellent coordination and administration skills
  • Discretion with regards to security and confidentiality of information

Education

  • Minimum successful completion of College Diploma or minimum equivalent working experience in related discipline
  • Adult Education/Staff Training Certification would be an asset

Skills

  • Exceptional Customer Service skills
  • Superior oral, written and listening communication skills in English
  • Strong analytical, problem solving skills and ability to multitask
  • Ability to prioritize and control workload
  • Ability to Talk AND Type while on calls at least 35-40wpm
  • Strong active listening, comprehension and articulation skills
  • Excellent coordination and administration skills
  • Discretion with regards to security and confidentiality of information

Nice to have:

  • Basic Networking knowledge (i.e. Map network drives, IP Address) including experience supporting LAN’s, VPN, Network Printer/Scanner
  • Basic Desktop/Laptop PC troubleshooting skills
  • Basic knowledge in Active Directory and Group Policy
  • Knowledgeable with MS Office Suite – Exchange/Outlook
  • Knowledgeable with Windows 7 OS and Multiple Browsers (i.e. IE/Chrome/Firefox/Safari)
  • French language communication skills would be an asset

Experience & Job Requirements

  • Minimum 2 year’s proven work experience in an IT Service Desk or Call Centre
  • Minimum 2- 5 years of professional classroom facilitation; experience must be in a training or leadership capacity
  • Exceptional facilitation, presentation and listening skills
  • Excellent verbal and written communication skills
  • Strong writing skills, attentive to details and capacity to develop quality training material
  • Highly proficient in time management, organization, planning, and prioritization
  • Proven initiative, positive attitude, team oriented, self-motivated and highly enthusiastic
  • Ability to manage changing priorities, meet deadlines and adapt to a changing business environment
  • Strong interpersonal skills and ability to establish rapport
  • Proficiency with Ticketing Systems; Remedy preferred
  • Must be able to work variable rotating shifts including evenings, weekends and public holidays providing a 24×7 first-line support service to customers
  • Provide On-Call Support after hours on a rotational basis

About NetPulse Services

NetPulse Services is a subsidiary of the Pathway Group and is a privately held, leading provider of high-quality Business Process, IT Management, and Data Hosting services. With over 150 highly qualified staff across three continents and three fully-equipped Data Centers in Markham, downtown Toronto, and Montreal, NetPulse delivers consistent and sustained value to clients across the world and is committed to innovation, quality, and customer satisfaction.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email Hrdept @ pathcom.com.

Please e-mail your cover letter and resume to hrdept@pathcom.com (sub: “Training & Quality Coordinator”), with details of relevant work experience and why you feel you are a good candidate for this position. We thank all candidates, but only those selected for an interview will be contacted.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

Accounting and Finance

No Openings

Sales and Marketing

Account Executive – Technical Contact Center Sales

The Pathway Group, a leader in providing IT infrastructure and Service Desk solutions, is seeking an Account Executive to join our winning team. You believe in the value of quality contact center outsourcing and have won many deals to prove it. You recognize that there is a gap in the market for a proven technology management firm to focus on outsourced technical product support as well as employee service desk services. You are an experienced hunter able to customize solutions to deliver value to skeptical decision makers and you look forward to being able to sell the entire range of Pathway services. We provide, from Canada or India, multi-tier ITIL certified technical support contact center solutions for large government and charitable organizations, network / consumer electronic equipment vendors and corporations of all sizes. Additionally, Pathway sells Managed Services, Private Cloud, Colocation, Voice and Network solutions.
The partnership of your sales acumen and our solutions will be very successful.

Responsibilities

  • Responsible for acquisition of new clients within assigned client base in Canada and the USA.
  • Deliver and exceed annual targets with expectation that technical contact center services will drive majority of your new sales, but quota can be met with entire Pathway range of services.
  • Acquire long term, recurring-revenue contracts – $10K to $100K or more per month – with appropriate margins.
  • Grow and maintain your key accounts by developing strong, positive relationships at multiple levels. Introduce other Pathway services to your accounts.
  • Contribute market feedback to Pathway marketing and technology groups
  • Work with Pathway subject matter experts to design and price custom contact center or other solutions.
  • Work well with operations and client for smooth implementation of solutions
  • Create value propositions using specific customer needs to achieve a desired outcome
  • Make choices about resource utilization based on the strategic value and priority of opportunities
  • Keep current with IT trends, key business issues, challenges and opportunities within the assigned vertical or geographical area to develop, implement and maintain account strategy that ensures customer satisfaction, growth and profitability
  • Take an active role for assigned RFP responses

Background & Experience

  • 6+ years of successful sales experience in a technical B2B sales environment which includes prospecting and closing deals in a competitive environment
  • 2+ years of recent sales experience related to selling contact center outsourcing solutions, ideally including Help Desk, Service Desk and technical product support solutions.
  • Strong understanding of technical help desk, ITIL Service desk, technical product support, contact center operational metrics, and contact center outsourcing.
  • Additional consideration will be given to those candidates with demonstrated sales experience in one or more of the following areas: Managed IT services and solutions, Security solutions, including firewalls, intrusion detection/prevention systems, Virtualization/Cloud products, server replication services and/or managed backup solutions

Education

  • Successful Completion of College or Bachelor’s Degree
  • Training and certifications on technology management and contact center tools and operations

How to Apply

Please e-mail your Cover Letter and Resume to hrdept @ pathcom.com (sub: “Account Executive”), with details of relevant work experience and why you feel you are a good candidate for this position.

The Pathway Group is an equal opportunity employer and hires personnel without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender, sexual orientation, age, marital status, physical and/or mental handicap or financial ability. If accommodation is required; please email hrdept @ pathcom.com.

We thank all candidates, but only those selected for an interview will be contacted. We are not accepting solicitation from Recruiting Firms.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

Marketing Intern

READY TO TAKE THE NEXT STEP UP IN YOUR CAREER?
WE’RE LOOKING FOR A MARKETING INTERN

At Pathway, we pride ourselves in providing innovative IT solutions. We’re looking for a Marketing Intern! The ideal candidate will be an outstanding team player with a strong understanding of technology/experience with internet-connected consumer device marketing and a passion for creating go-to-market strategies.

We’re in search of a highly motivated, organized and most importantly, enthusiastic individual who is interested in working with internet connected consumer devices. As a Marketing intern, you can expect to develop your marketing and project management skills and at the same time, gain valuable, real-world experience!

You’ll report to the Head of Marketing based out of our Markham office.

Responsibilities

  • Research and understand the current consumer market based on the product to identify key players and their value propositions
  • Present findings to the project stakeholders and assist with the development of the go-to-market strategy for both domestic and international markets
  • Initiate recommendations for product enhancements
  • Assist with creating ad-hoc marketing and communications projects – shareholder presentations, infographics and other sales support material

Skills Required

  • Ability to demonstrate a solid understanding of consumer marketing principles including market analysis, tactical go-to-market planning and pricing
  • Strong verbal and written English skills are a must, including strong presentation skills

Education

  • Completed or in process of a Degree or Diploma in Marketing
  • Technical background is considered a plus – make sure you can tell us why you love the IT space

How to Apply

Please e-mail your cover letter and resume to Hrdept @ pathcom.com (sub: “Marketing Intern”) Please provide details of relevant education, training, work experience, expected compensation and why you feel you are a good candidate for this position. Also indicate, in your cover letter, where you found this position.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email Hrdept @ pathcom.com.

We thank all candidates, but only those selected for an interview will be contacted. We are not accepting calls from Recruiters at this time.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

RFP & Content Specialist

READY TO TAKE THE NEXT STEP UP IN YOUR CAREER?
RFP & CONTENT SPECIALIST

Do you want to deploy your technology market knowledge, persuasive writing and flair for PowerPoint within a growing Technology Management firm? Pathway Communications is looking for someone to join their Marketing and Sales organization to write winning RFP responses, create engaging content, and craft compelling presentations to grow revenue. Work closely with Sales & Marketing leadership, our CTO and other leaders on our most important bids and execution of our content strategy.

Position: RFP, Sales Support and Content Marketing Specialist

Reports To: Head of Marketing

Responsibilities

  • Leverage your expertise, prior Pathway RFP responses and Pathway marketing material to write compelling, technically accurate and well organized RFP responses and proposals
  • Ensure each detailed client requirement is properly covered, and collect inputs from multiple sources to deliver under tight deadlines.
  • Digest technical details from our Engineering and Operations team and translate them into clear information for our clients.
  • Ensure responses satisfy standard business protections for Pathway leveraging checklists to guide process completion.
  • Facilitate mechanics of the RFP response process and build inventory of response components to streamline production of future RFP responses.
  • Support the sales team by creating engaging presentations and assist with written proposals
  • Immerse yourself in our products, and distil complex technology solutions into clear, compelling and concise written collateral and digital content.
  • Support Sales and Marketing leadership team in a variety of projects related to: competitive information gathering, SEO related content, and custom collateral.
  • Manage and broadcast updates and new content through social media and the corporate blog on a regular schedule
  • Develop content for whitepapers and case studies, infographics and website
  • Report to Marketing, but work closely with CTO for RFP content, and with each VP of Sales regarding presentations and other sales support.

Requirements

  • Over 3 years’ experience as a business writer in a technology sales role, preferably in writing RFP responses.
  • Ability to work under pressure and to meet short deadlines. Good organizational skills will deliver proposals and RFP’s ahead of deadline, but given market demands there will be long days prior to key deadlines.
  • Excellent communication and time management skills and demonstrated attention to detail strengths.
  • Good understanding of ICT technology across Managed Services, Colocation, Cloud, IT Security, Managed Network Solutions and Help Desks.
  • Guru status with Microsoft Office including PowerPoint. Able to translate paper napkin sketches into graphical, compelling narratives.
  • Experience supporting a Sales and Marketing organization. You are a technical writer comfortable living in a sales world.

Education

  • Bachelor’s degree (B.A) or Diploma in Business/Administration, Computer Engineering/Science, Telecommunications, Bioinformatics, Biology, Biochemistry, Technical Writing or relevant field for skills required.

About The Pathway Group

Pathway has been a pioneer in the IT Services business, since starting out as one of the first ISPs in Canada in the 1990s. We are now a leading Canadian technology management firm with truly global reach. Our clients rely on us as their single source for high quality IT solutions – from managed services and hybrid cloud services to service desks, telephony and security services. We were the first company in Canada to construct a Tier III certified data center and have a complete set of certifications including SOC 2 Type II, PCI, ISO 9001-2008 and ISO 27001. Pathway employs over 150 trained and qualified staff across three continents and continues to grow rapidly.

How to Apply

Please e-mail your cover letter and resume to hrdept @ pathcom.com (sub: “RFP and Content Specialist”), with details of relevant work experience and why you feel you are a good candidate for this position.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email hrdept @ pathcom.com.

We thank all candidates, but only those selected for an interview will be contacted. We are not accepting calls from Recruiters at this time.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

SVP Marketing, Sales & Retention

READY TO TAKE THE NEXT STEP UP IN YOUR CAREER?
SVP MARKETING, SALES AND RETENTION

Want to have a big impact, drive growth and reveal one of the industry’s less known key leaders? Have what it takes to lead Marketing, Sales and Retention? Want to drive innovation in infrastructure management, cloud, IT outsourcing, and technical support? If you answered “yes”, have an exceptional track record in revenue generation, and are now looking to take the next step up in your career then you should consider joining the talented team at Pathway Communications.

Position: Senior Vice President Marketing, Sales and Retention
Reports To: CEO of the Pathway Group

Key Responsibilities

  • Formalize corporate strategic plan and market focus by assessing market trends, needs and opportunities across our target markets for IT services. Work closely with CEO and CTO on product roadmap.
  • Lead all aspects of Marketing including internal and external resources. Responsible for product management, marketing communications, promotion and sales support.
  • Drive significant revenue growth to double Pathway Communications
  • Lead sales teams in Canada and India, and provide oversight to Account Management function
  • Lead Retention function to provide Account Management to smaller clients on scale and improve overall Client Retention
  • Drive marketing for entire Pathway Group service portfolio including legacy elements like Voice and our Cite Net operations in Quebec
  • Leverage partners, contractors and remote services for the execution of marketing programs.

Background & Experience

  • Has achieved exceptional, proven success in generating demand for managed services, cloud, connectivity, IT outsourcing and service desk solutions for small to large organizations
  • Strong Marketing background plus experience in sales management and retention
  • Over ten years sector experience and over 5 years in leadership roles in Marketing and/or Sales.
  • Strong understanding of data center, cloud, networking, security and managed services technologies
  • Excellent portfolio of senior levels contacts across various related sectors
  • Think like an entrepreneur to lead creative deals and improve profitability of both our clients and Pathway.
  • Pathway is a nimble organization with a flat structure. Candidate needs to be an active participant in doing analysis, meeting with clients, and delivering solutions. Must be both strategic and tactical, and willing to pitch in to achieve results.
  • Strong leadership skills to work well with team and across other functions and suppliers.

About The Pathway Group

Pathway has been a pioneer in the IT Services business, since starting out as one of the first ISPs in Canada in the 1990s. We are now a leading Canadian technology management firm with truly global reach. Our clients rely on us as their single source for high quality IT solutions – from managed services and hybrid cloud services to service desks, telephony and security services. We were the first company in Canada to construct a Tier III certified data center and have a complete set of certifications including SOC 2 Type II, PCI, ISO 9001-2008 and ISO 27001. Pathway employs over 150 trained and qualified staff across three continents and continues to grow rapidly.

How to Apply

Please e-mail your cover letter and resume to Hrdept @ pathcom.com (sub: “SVP – Marketing/Sales/Retention”) Please provide details of relevant education, training, work experience, expected compensation and why you feel you are a good candidate for this position. Also indicate, in your cover letter, where you found this position.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email Hrdept @ pathcom.com.

We thank all candidates, but only those selected for an interview will be contacted. We are not accepting calls from Recruiters at this time.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

VP Marketing

READY TO TAKE THE NEXT STEP UP IN YOUR CAREER?
VP MARKETING

Want to have a big impact to drive both revenue gains and brand recognition? Are you a seasoned Marketing leader equally versed in product management, effective campaigns and digital marketing? Do you love keeping up with the pace of change in the IT sector? If you answered yes and want to own Marketing for an industry pioneer, you should consider joining the Pathway team.

Position: Vice President, Marketing
Reports To: CEO of the Pathway Group

Key Responsibilities

The VP of Marketing will drive growth and serve as a trusted advisor for the CEO and the leadership team. The mandate is to plan and execute a complete portfolio of marketing initiatives to achieve significant growth and enhance market recognition, which include:

  • Formalize corporate strategic plan and market focus by assessing market trends, needs and opportunities across our target markets for IT services
  • Work quickly to support sales with innovative Marketing campaigns to drive qualified leads for targeted products and services.
  • Develop an overall Marketing strategy and plan across product management, promotion and distribution for the desired solution portfolio. Create appropriate market recognition, strong branding, effective sales support, consistent lead generation and compelling content development.
  • Review and refine Pathway Group product portfolio across Pathway Communications, Netpulse, and Cite Net. Prioritize products and bundles to address best market opportunities. Implement ongoing programs for market intelligence and determine channel strategies.
  • Work closely with CTO and CEO on innovative new product development
  • Acquire and manage vendors to efficiently execute the Marketing strategy, leveraging modern tools, applications and channels.
  • Work closely with Sales team to provide effective sales support collateral, education, nurture campaigns and multi-touch integrated direct marketing campaigns.
  • Improve Pathways digital marketing across core website, SEO, targeted B2B social media options, search and pay per click campaigns, blogs and email campaigns.
  • Design and lead coordination of events geared for client education, relationship building and revenue growth including, but not limited to client roundtables, conferences and seminars.
  • Develop and maintain overall marketing budget and utilize sound marketing methods to ensure programs are implemented cost-effectively, to achieve desired goals for building revenue, relationships and reputation (ROI development and tracking)

Background & Experience

  • 10-15 years of Marketing experience with the 5-7 most recent years in senior management and Marketing leadership roles with relevant experience within Canadian technology management sector with accountability for both product and promotion of services including Managed Services, Cloud, Service Desks, IT Security and Hosting
  • 5+ years of people management/leadership experience
  • Ability to drive both product and promotion strategies with a proven track record of picking winning strategies and finding innovative ways to deliver results.
  • Success within an entrepreneurial environment. Think like an owner when making marketing expenditure decisions. Be both strategic and an individual contributor to drive results.
  • Strong product and market knowledge across our portfolio
  • Expertise developing and managing digital marketing programs.
  • Strong interpersonal and teamwork skills to drive prioritization and implementation across Sales and Operations. Demonstrated evidence of strong leadership to drive results across a virtual Marketing team and across other functions.
  • Demonstrated ability to work with ambiguity, take initiative and be self-motivated to complete projects independently with appropriate direction/feedback

Education

  • Bachelors or Master’s degree required, with a focus in marketing strategy, communications, business development, program planning and execution, or similar.
  • Strong ongoing skills development across both marketing and technology.

About The Pathway Group

Pathway has been a pioneer in the IT Services business, since starting out as one of the first ISPs in Canada in the 1990s. We are now a leading Canadian technology management firm with truly global reach. Our clients rely on us as their single source for high quality IT solutions – from managed services and hybrid cloud services to service desks, telephony and security services. We were the first company in Canada to construct a Tier III certified data center and have a complete set of certifications including SOC 2 Type II, PCI, ISO 9001-2008 and ISO 27001. Pathway employs over 150 trained and qualified staff across three continents and continues to grow rapidly.

How to Apply

Please e-mail your cover letter and resume to Hrdept @ pathcom.com (sub: “VP Marketing”) Please provide details of relevant education, training, work experience, expected compensation and why you feel you are a good candidate for this position. Also indicate, in your cover letter, where you found this position.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email Hrdept @ pathcom.com.

We thank all candidates, but only those selected for an interview will be contacted. We are not accepting calls from Recruiters at this time.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

VP Sales – Managed Services

READY TO TAKE THE NEXT STEP UP IN YOUR CAREER?
VP SALES – MANAGED SERVICES

Tired of being one-of-many performers in a large company? Want to see the real impact of your strengths and expertise in an entrepreneurial environment? Have what it takes to profitably grow a Managed Services portfolio via mid to large clients? If you answered “yes”, have an exceptional track record in technology solution selling and are now looking to take the next step up in your career then you should consider joining the talented team at Pathway Communications.

Position: Vice President Sales – Managed Services

Reports To: CEO of the Pathway Group

Responsibilities

  • Deliver and exceed annual targets for managed services sales to clients in Canada and the USA
  • Acquire long term, recurring-revenue contracts – $20K to $100K or more per month – with appropriate margins.
  • Grow and maintain key accounts by developing strong, positive relationships at multiple levels.
  • Role can continue as a sales executive or can expand to also lead a small team
  • Assist in the launch of new products and services which help our clients improve operations and profit margins.
  • Contribute to the success of the company as our third VP of Sales and a member of our executive leadership team.

Requirements

  • Has achieved exceptional, proven success in selling managed services, cloud and service desk solutions to sub Fortune 500 firms for at least seven years.
  • Strong understanding of networking, cloud, security and hosting technologies
  • Excellent portfolio of client contacts at senior levels across various industries and sectors.
  • Think like an entrepreneur to lead creative deals and improve profitability of both our clients and Pathway.
  • Enjoys working with a close knit team and works well at various levels – both internally and with clients

About The Pathway Group

Pathway has been a pioneer in the IT Services business, since starting out as one of the first ISPs in Canada in the 1990s. We are now a leading Canadian technology management firm with truly global reach. Our clients rely on us as their single source for high quality IT solutions – from managed services and hybrid cloud services to service desks, telephony and security services. We were the first company in Canada to construct a Tier III certified data center and have a complete set of certifications including SOC 2 Type II, PCI, ISO 9001-2008 and ISO 27001. Pathway employs over 150 trained and qualified staff across three continents and continues to grow rapidly.

How to Apply

Please e-mail your cover letter and resume to Hrdept @ pathcom.com (sub: “VP SALES – MANAGED SERVICES”). Please provide details of relevant education, training, work experience, expected compensation and why you feel you are a good candidate for this position. Also indicate, in your cover letter, where you found this position.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email Hrdept @ pathcom.com.

We thank all candidates, but only those selected for an interview will be contacted. We are not accepting calls from Recruiters at this time.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now