We’re hiring.

Great people are the heart of our company. There is always something new to work on at Pathway. You will never be doing the same thing for too long. New opportunities and challenges are always around the corner. Join us for a challenging career with room for growth in technology, sales, support and more.

See our openings

Technology & Operations

Accounting & Finance

Sales & Marketing

Our culture

We keep the start-up atmosphere alive, with managers and team members working closely together to innovate on every level. We’re about building a strong family — a family that helps and supports other employees in times of need and with moving forward in their careers.

Our beliefs

Building a strong team involves openness, diversity, skill and the right attitude. Skill and customer focus, with a bit of experience thrown in, are what we’re looking for.

Some of the best ideas come from newcomers, especially new graduates, who help us learn and raise our business to new heights. It’s all about empowering our team and bringing fresh approaches to the table to meet ever changing market demands.

Why join Pathway?

Build your career and have fun

Great Benefits

Great benefits

Enjoy a competitive salary, health benefits, and employee recognition. Park for free and feel at home in our roomy office.

Career growth at Pathway

Career advancement

Just starting out? Get every opportunity to explore your career and move up the ranks.

Great benefits

Family atmosphere

Join the Pathway family to see what it’s like to work with people who care about each other’s well-being and happiness.

Learn the Ropes

Learn the ropes

Train with the best and get access to the newest and most awesome technology in the industry.

Our office

Working at Pathway is more than just the weekly grind

  • Birthday celebrations
  • Work anniversaries
  • Potlucks
  • BBQs
  • Halloween costume party
  • Christmas party
  • Bring your kids to work day
  • Ping pong & other activities
  • Summer picnics
  • Corporate events
  • Corporate lunches
  • Fresh coffee and tea
  • Annual employee recognition
  • Fun team building activities
  • Fun themed dress codes
  • Casual Fridays

Current openings

Technology and Operations

Bilingual English & French Senior Support Analyst

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Bilingual English & French Senior Support Analyst

Do you have a passion for Technology? Are you a customer service specialist? Do you thrive in a fast-paced environment?

If you answered YES to all three AND you have superior French & English Communication skills, keep reading.

We’re looking for proactive individuals who can think on their feet, show initiative while providing superior customer and technical support services. In this full-time position you will be responsible for providing first-line hardware and software support including identification, documentation, investigation and diagnosis, escalation, resolution and follow-up to ensure service levels are maintained for products and services provided to clients and internal personnel. In addition; you will responsible for following up with clients on a regular basis while ensuring timely feedback to the user on the status of incident resolution and escalating to support teams where required.

Also known as a helpdesk technician or technical support analyst providing managed services support, you will be working in a contact center environment; and expected to provide fast, efficient and excellent customer service and problem solving skills. This position requires on-call responsibilities and CPIC clearance.

Main Responsibilities

  • Respond to inbound requests or issues reported via phone, email, chat and ticketing system customer portal, delivering fast and efficient service assisting multiple clients with their hardware and software related needs.
  • Demonstrate a high degree of technical skills to resolve problems at first point of contact in a friendly and helpful manner and educate users in the use of hardware, software, or equipment.
  • Assign issues that cannot be resolved remotely to onsite technicians as per process
  • Document all information clearly, concisely and effectively in the client file, in accordance with department guidelines and patterns of practice.
  • Respond and handle incoming infrastructure alerts in accordance to the service level agreement.
  • Adhere to compliance routines in carrying out transactions specific to call quality objectives.
  • Perform some managed server support related tasks when required such as server event logs analysis, anti-virus patching, compliance and monitoring, maintain server patches, account management requests, handle issues related but not limited to print and fax server.

Attributes

  • Communication: Attention to detail; Superior oral, written and listening communication skills in English
  • Teamwork: Guides self and team members in accomplishing work objectives
  • Problem-Solving: Strong probing, creative problem-solving skills
  • Initiative: Taking ownership of customer problems towards the resolution stage; Proactive when dealing with issues; Work in conjunction with other support personnel to resolve problems in a timely manner
  • Management Skills: Good organizational and task management; Ability to prioritize and control workload
  • Call Centre Skills: Ability to Talk AND Type while on calls; Exceptional Customer Service skills
  • Security/Privacy: Discretion with regards to security and confidentiality of information
  • Work Ethics: Exemplary Attendance and Punctuality

Technical Skills Required

  • Minimum 3 years previous experience in a managed service type of technical support in a contact center environment
  • Extensive experience with Windows platforms, MS Office on different versions and other common desktop/laptop software such as browsers, VPN, etc.
  • Experience troubleshooting Microsoft Exchange, Print Servers, Fax Servers, etc.
  • Advance troubleshooting desktop/laptop, printers, network connectivity
  • Intermediate Active Directory experience
  • Knowledge and experience with wireless concepts, IP networking/routing, WLANS & VLANS and Radius
  • Fluent in spoken and written English and French (Spanish, or Russian language skills would be an asset)

Job Requirements

  • Minimum 3 years previous experience in a managed service type of technical support in a contact center environment
  • Extensive experience with Windows platforms, MS Office on different versions and other common desktop/laptop software such as browsers, VPN, etc.
  • Experience troubleshooting Microsoft Exchange, Print Servers, Fax Servers, etc.
  • Advance troubleshooting desktop/laptop, printers, network connectivity
  • Intermediate Active Directory experience
  • Knowledge and experience with wireless concepts, IP networking/routing, WLANS & VLANS and Radius
  • Fluent in spoken and written English and French (Spanish, or Russian language skills would be an asset)

Education

  • Minimum Diploma/Degree or equivalent working experience in related discipline

About Pathway

Pathway Communications is a leading Canadian company offering full-spectrum, managed technology services to businesses across Canada and the United States. Our services portfolio includes managed business connectivity, server colocation, cloud computing, telephony and outsourced IT services.

Please e-mail your cover letter and resume to hrdept @ pathcom.com (sub: “Bilingual Senior Support Analyst”), with details of relevant work experience and why you feel you are a good candidate for this position. We thank all candidates, but only those selected for an interview will be contacted.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required; please email hrdept @ pathcom.com.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

Business Desk Agent

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We’re looking for a Business Desk Agent

We’re looking for proactive individuals who can think on their feet, show initiative while providing superior customer service. This full-time position will be responsible for providing first line business and application support including identification, documentation initial support, investigation and diagnosis, escalation resolution and follow up to ensure service levels are maintained for all products and services provided to internal and external clients. Responsible for following up with clients on a regular basis, entailing timely feedback to the user on the status of the incident/issue resolution and escalating to support teams where required.

You will be working in a call centre environment; and expected to provide fast, efficient and excellent customer service. This position requires CPIC clearance and strict adherence to FIPPA and PHIPA.

Key Responsibilities

  • Provide timely and proficient first-level business and application support for our clients products and services.
  • Diagnose and troubleshoot incidents, resolve where possible and assign or escalate to appropriate groups or individuals.
  • Provide support for Client onboarding services such as Registration, Enrolment and Rights administration to access Client products and services.
  • Process Consent Management Directive files necessary to facilitate appropriate access Client products and services.
  • Provide assistance and advice to external clients, users and subscribers in the implementation and use of Client products and services.
  • Monitor all venues of Customer interactions (ITSM tool, email, telephony, voice-mail and self-serve portals) to ensure all incidents and requests are address in a timely manner.
  • Record, monitor, maintain and close incident and service request tickets, ensuring the completeness and accuracy of the information captured.
  • Ensure timely follow-up on outstanding tickets, escalations issues through departmental procedures when required.
  • Meet or exceed all Client’s Key Performance Indicators (KPI) by adhering to individual and team productivity and quality standards.

Required Skills

  • Basic Networking knowledge (i.e. Map network drives, IP Address).
  • Experience supporting LAN’s, VPN, Network Printer/Scanner.
  • Basic Desktop/Laptop PC troubleshooting skills.
  • Basic knowledge in Active Directory and Group Policy .
  • Knowledgeable with MS Office Suite – Exchange/Outlook.
  • Knowledgeable with Windows 7 OS and Multiple Browsers (i.e. IE/Chrome/Firefox/Safari).
  • ITIL V3 Knowledge is an asset.
  • Knowledge of healthcare systems and procedures are an asset.
  • Good typing skills (at least 35-40wpm) and transcribing data with 100% accuracy.
  • French language communication skills would be an asset.

Attributes

  • Exceptional Customer Service skills.
  • Strong analytical, problem solving skills and ability to multitask.
  • Excellent coordination and administration skills.
  • Superior oral, written and listening communication skills in English .
  • Ability to prioritize and control workload.
  • Ability to Talk AND Type while on calls.
  • Strong active listening, comprehension and articulation skills.
  • Discretion with regards to security and confidentiality of information .

Education

  • Minimum successful completion of College Diploma or minimum equivalent working experience in related discipline.

Experience

  • Minimum 1 year proven work experience in an IT Service Desk or Call Centre.
  • Proficiency with Ticketing Systems; Remedy preferred.
  • Must be able to work variable rotating shifts including evenings, weekends and public holidays providing a 24×7 first-line support service to customers.

To Apply

Please e-mail your cover letter and resume to hrdept@pathcom.com (sub: “Design Documents Coordinator”) within seven days. Please provide details of relevant education, training, work experience, expected compensation and why you feel you are a good candidate for this position. Also indicate, in your cover letter, where you found this position.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email hrdept@pathcom.com.

We thank all candidates, but only those selected for an interview will be contacted.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

Data Analyst – Informatics & Systems

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Data Analyst – Informatics & Systems

Pathway Communications is a leading Canadian company offering full-spectrum, managed technology services to businesses across Canada and the United States. Our services portfolio includes managed business connectivity, server colocation, cloud computing, telephony and outsourced IT services.

We’re looking for a Data Analyst – Informatics & Systems to join our team! The ideal candidate will have no more than 5 years’ experience who has a passion to learn and innovate within a fast-paced technology group.

Key Responsibilities

  • Collect and document user’s requirements
  • Design and develop database systems
  • Design, construct, modify, implement and test data models and database management systems
  • Conduct research and provide advice to other informatics professionals regarding the selection application and implementation of database management tools
  • Operate database management systems to analyze data
  • Develop and implement data administration policy, standards and models.
  • Research and document data requirements, data collection and administration policy, and data access rules
  • Develop policies and procedures for network access and usage and for the backup and recovery of data
  • Conduct research and provide advice to other information systems professionals regarding the collection, availability and suitability of data
  • Write scripts related to stored procedures and triggers

Required Skills

Minimum 3-5 years Working Experience with the following:

Computer and Technology Knowledge

Linux, Unix, Servers, Programming software, File management software, Communication software, Project management software, HTML editing software, Web service design, Database software, Programming languages, Software development, Data analysis software, MS Office, MS Windows, Spreadsheet, Machine Learning

Management Systems (ERP or DBA)

Data Warehouse, DB2, MS Access, MS SQL Server, MySQL, Oracle

Programming Languages

CSS, Git, HTML, JavaScript, MySQL, Perl, PHP, Python, Soap, SQL, XML, XML Technology (XSL,XSD,DTD), ASP.NET

Education

  • VMWare VCA Certificate
  • Bachelor’s Degree

To Apply

Please e-mail your cover letter and resume to hrdept @ pathcom.com (sub: “CNOC Data Analyst – Informatics & Systems”), with details of relevant work experience and why you feel you are a good candidate for this position.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required; please email hrdept @ pathcom.com.

We thank all candidates, but only those selected for an interview will be contacted

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

Facility Security & Mailroom Personnel

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Facility Security & Mailroom Personnel

This position provides on-site security for a medium-sized building. This full-time employee will monitor the premises and ensure visitors adhere to prescribed security policies. In addition; this person will also act as mailroom facilitator while exercising shipping & receiving duties & light maintenance.

Key Responsibilities

  • Man the building and the premises to ensure only authorized persons are allowed entry
  • Greet visitors at the entrance & follow protocol for authorized entry of visitors
  • Patrol the premises to ensure there is no unauthorized activity in addition to video surveillance monitoring of premises (internal and external)
  • Escalate issues according to protocol
  • Monitor cooling systems, UPS and Generator systems
  • Monitor fire alarm/suppression systems
  • Perform Weekly and Monthly inspections on Generator and Fire Systems according to checklist
  • Complete shipping & receiving requirements, maintain courier supplies, maintain & distribute incoming & outgoing mail as required

Required

  • Excellent communication skills required including fluency in spoken and written English
  • Must be willing to work 12 hour shifts – including overnight in addition to weekdays & weekends
  • Current security guard license required
  • Must be willing to get a police clearance certificate completed
  • Must be bondable
  • Prior experience is an asset

Who We Are

Established in 1995, Pathway Communications is one of the largest, privately-owned Managed IT Service companies in Canada. Based in Markham, we offer a unified portfolio of essential IT services, ranging from secure, high speed connectivity to cloud, data centre and telephony solutions from a single, certified source. Pathway continues to grow rapidly and offers unmatched value to thousands of clients across Canada and the USA.

Please e-mail your cover letter and resume to hrdept[at]pathcom[dot]com (sub: “Security and Mailroom”), details of relevant work experience and why you feel you are a good candidate for this position. We thank all candidates, but only those selected for an interview will be contacted.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required; please email hrdept @ pathcom.com.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

IT RFP/RFI Technical Writer

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IT RFP/RFI Writer

Pathway Communications is a leading Canadian company offering full-spectrum, managed technology services to businesses across Canada and the United States. Our services portfolio includes managed business connectivity, server colocation, cloud computing, telephony and outsourced IT services.

We’re looking for a writer with a passion for technology. The ideal candidate will have proposal experience with strong documentation skills and the ability to communicate to internal and external clients. If this is you, we expect that the primary responsibility will lie in the management and creation (writing, editing, and proofing) of proposal responses to support the growth of the business. This will involve working with our team of talented engineers, sales and marketing managers to deliver quality documentation with the goal of business development.

Duties & Responsibilities

  • Develop a strong practical knowledge of the business offerings.
  • Develop a bidding plan, monitor and manage bidding process.
  • Analyze client’s RFPs for understanding of bid response, company requirements and terms and conditions.
  • Develop and maintain core written content for proposals and other sales support materials.
  • Edit, standardize, or make changes to material prepared by other writers or establishment personnel including review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction.
  • Schedule and facilitate team meetings, communicate and track assignments and control/complete the proposal response document from initial draft to final submission.
  • Develop effective methods for presenting and organizing information within proposals, such as the use of tables and graphics.
  • Acquire and retain a broad understanding of legal, bid and contract management processes in order to mitigate risk to company.
  • Ensure company’s policies regarding the review, approval and signature authority are followed during the bid process.
  • Maintain records and files of work and revisions in addition to analyzing developments in specific field to determine need for revisions in previously published materials and development of new material.

Education, Experience & Skills

Education/Certification:

  • BS/MS degree in Computer Science, Engineering or a related subject

Skills & Experience:

  • 2-3 years professional work experience with bid/proposal development or related field. Bonus if you have been in a technical sales environment
  • Excellent communication skills with ability to share information and ideas both verbally and in writing.
  • Strong financial acumen with strong organizational skills including accuracy and detail-oriented.
  • Excellent time management skills and detail-oriented with the ability to work under pressure.
  • Ability to establish and maintain effective relationships and gain the trust and respect of those being supported.
  • Advanced level of MS Office applications. (Word, Excel, PPT, Project), SharePoint

Education:

  • Bachelor’s degree (B.A) or Diploma in Business/Administration, Computer Engineering/Science, Telecommunications, Technical Writing.

How to Apply

Please e-mail your cover letter and resume to hrdept@pathcom.com (sub: “IT Technical Proposal Writer”). Please provide details of relevant education, training, work experience, expected compensation and why you feel you are a good candidate for this position. Also indicate, in your cover letter, where you found this position.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email hrdept@pathcom.com.

We thank all candidates, but only those selected for an interview will be contacted.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

Senior Software Developer/Software Architect

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Senior Software Developer/Software Architect

Pathway Group of Companies is a leading Canadian IT company offering full-spectrum, technology services to businesses across Canada and the United States. Our portfolio includes managed business connectivity, server colocation, cloud computing, telephony and outsourced IT and application management services.

The ideal candidate for this role is passionate about technology, professional, courteous and pragmatic.
If this is you, you may also go by the name of Senior Java Developer, Software Engineer or Software Architect. You’ll have proven experience in building performant, scalable applications and it would be great if you were experienced with medical device software. You will be responsible to architect and manage implementation for Java/Web/Android application development according to IEC 62304 (medical device software standard) while providing expertise in the full software development lifecycle, from concept and design to testing.

The team you’ll work with is currently focused on an innovative bio-medical project, based out of Markham, ON.

Duties & Responsibilities

  • Provide Architecture guidance for the development team according to FDA software guidance and IEC 62304
  • Manage full-stack development of java server, rest services, web and android application
  • Create requirements for development team (provide bridge between the larger product team and the development team: transfer requirements, validation criteria, test cases, bugs – using JIRA as iteration/issue tracking system)
  • Daily stand-up meeting with remote development team
  • Code review and monitor the static code analysis metrics (Jenkins + sonar)
  • Using continuous integration principles (automated builds on Jenkins, automatic deployments)
  • Provide guidance to the development team for implementing clean, maintainable and testable code
  • Provide expertise on all phases of the development lifecycle (release planning, builds, branches, deployments)
  • Develop specific software documentation according to FDA software guidance and IEC 62304; For example (Software Architecture , SDLC, Software Requirements Specifications (SRS), Verification & Validation test plan and protocols, Software Risk Management plan, Change Control management, Software Coding Standards)
  • Provide quality assurance support to software related CAPAs and non-conformities

Education, Experience & Skills

Education/Certification:

  • BS/MS degree in Computer Science, Engineering or a related subject

Experience:

  • 6+ years of experience building web applications using Java and AngularJs.
  • Experience in software architecture
  • Experience with medical device software application, deployment and maintenance
  • Proven hands-on Software Development experience
  • Expertise developing in Java and integrating with backend systems using
  • Spring, REST, Ajax, XML/JSON, protocol buffers, web sockets
  • Experience with non relational databases (mongodb)
  • Expertise in unit testing, mocking frameworks (mockito)
  • Familiar with agile methodologies (sprints, backlog, daily standup)
  • Experience or at least knowledge of stream processing concepts (kafka, flink, spark)
  • Experience in continuous integration, using Jenkins, is an asset.
  • Experience with software standards and regulations i.e. IEC 62304, ISO 14971 & FDA related guidance
  • Experience with the application of risk management tools

Skills:

  • Excellent verbal and written communication skills in English to facilitate collaboration within project teams
  • Have a passion for building inspiring software, continuous learning and using new & emerging technologies
  • Ability to develop strong teaming relationships
  • Demonstrated interpersonal skills including, mentoring, coaching, presentation skills and the ability to interact with colleagues at all technical levels
  • Knowledge of SDLC documentation deliverables for medical device development (FDA regulated industry)
  • Expert with concepts of design input, design output, traceability, and software verification and validation according to IEC 62304 standards
  • Knowledge of FDA requirements regarding tools derived from Commercial-Off-The-Shelf (COTS) and Software of Unknown Pedigree (SOUP)

How to Apply

Please e-mail your cover letter and resume to hrdept@pathcom.com (sub: “Senior Software Developer”). Please provide details of relevant education, training, work experience, expected compensation and why you feel you are a good candidate for this position. Also indicate, in your cover letter, where you found this position.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email hrdept@pathcom.com.

We thank all candidates, but only those selected for an interview will be contacted.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

Service Desk Agent

Fast track your career with Pathway Communications
We’re looking for a Service Desk Agent

We’re looking for proactive individuals who can think on their feet, show initiative while providing superior customer service. In this full-time position you will be responsible for providing first-line hardware and software support including identification, documentation, investigation and diagnosis, escalation, resolution and follow-up to ensure service levels are maintained for products and services provided to clients and internal personnel. In addition; you will responsible for following up with clients on a regular basis while ensuring timely feedback to the user on the status of incident resolution and escalating to support teams where required.

You will be working in a call centre environment; and expected to provide fast, efficient and excellent customer service. This position requires CPIC clearance and strict adherence to FIPPA and PHIPA.

Responsibilities

  • Answer Inbound calls, Respond to Emails and Create Tickets in Remedy
  • Provide timely and proficient first-level technical support for our client’s products and services in accordance with established operating procedures
  • Diagnose and troubleshoot incidents, resolve where possible and assign or escalate to appropriate groups or individuals
  • Provide assistance and advice to clients, users and subscribers in the implementation and use of products and services in line with existing policies and procedures
  • Record, monitor, maintain and close incident and service request tickets ensuring the completeness and accuracy of the information captured
  • Ensure timely follow-up on outstanding tickets, escalations issues through departmental procedures when required
  • Meet or exceed all Client’s Key Performance Indicators (KPI) by adhering to individual and team productivity and quality standards

Attributes

  • Exceptional Customer Service skills
  • Superior oral, written and listening communication skills in English
  • Ability to prioritize and control workload
  • Ability to Talk AND Type while on calls
  • Strong active listening, comprehension and articulation skills
  • Strong analytical, problem solving skills and ability to multitask
  • Excellent coordination and administration skills
  • Discretion with regards to security and confidentiality of information

Education

  • Minimum successful completion of College Diploma or minimum equivalent working experience in related discipline

Skills

  • Basic Networking knowledge (i.e. Map network drives, IP Address)
  • Experience supporting LAN’s, VPN, Network Printer/Scanner
  • Basic Desktop/Laptop PC troubleshooting skills
  • Basic knowledge in Active Directory and Group Policy
  • Knowledgeable with MS Office Suite – Exchange/Outlook
  • Knowledgeable with Windows 7 OS and Multiple Browsers (i.e. IE/Chrome/Firefox/Safari)
  • Good typing skills (at least 35-40wpm)
  • French language communication skills would be an asset

Experience

  • Minimum 1 year proven work experience in an IT Service Desk or Call Centre
  • Proficiency with Ticketing Systems; Remedy preferred
  • Must be able to work variable rotating shifts including evenings, weekends and public holidays providing a 24×7 first-line support service to customers.

About Pathway

Pathway Communications is a leading Canadian company offering full-spectrum, managed technology services to businesses across Canada and the United States. Our services portfolio includes managed business connectivity, server colocation, cloud computing, telephony and outsourced IT services.

Please e-mail your cover letter and resume to hrdept@pathcom.com (sub: “Service Desk Agent”), with details of relevant work experience and why you feel you are a good candidate for this position. We thank all candidates, but only those selected for an interview will be contacted.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

Solutions Analyst

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We’re looking for a Solutions Analyst

Pathway Group of Companies is Canada’s leading high-end Canadian technology management firm. Pathway offers full stack technology management services to businesses across Canada and the United States. Our portfolio includes managed business connectivity, server colocation, cloud computing, telephony and outsourced IT and application management services.

The ideal candidate will have a wide range of IT experience and have the ability to translate customer requirements into a robust solution. Proposal and solution writing along with pricing and costing will be a significant part of this role. This role will collaborate with the Sales team in designing IT solutions while growing our client base. We’re looking for someone with excellent critical thinking skills along with strong communication and research skills. If this is you; you will also be working with our clients to deploy solutions, develop projects, and will participate in infrastructure design, build and maintenance.

Duties and Responsibilities

  • Develop and refine Pathway’s managed services portfolio in a manner that meets product portfolio and service delivery objectives as defined by Pathway Group.
  • Solicit and document client requirements from existing and new prospective clients.
  • Design, roll-out and monitor processes for client onboarding and consistent delivery of stead-state work.
  • Responsible for identifying and documenting solutions for sales efforts, working with technical subject matter experts.
  • Propose and manage projects to automate regular maintenance tasks.
  • Create and manage pricing and costing templates on a per-client and line of business basis.
  • Maintain updated P&L on a per-client and line of business basis.
  • Assist in writing materials for customer solution proposals (such as RFPs), including but not limited to: solution design drawings, onboarding plans, scheduling of tasks, costing and pricing, statements of work.
  • Must use North American English (at or beyond a 1st year North American college standard for English).
  • Maintain proper higher-level documentation on client environments, including (where applicable) diagrams and other written descriptions of the solution and client environment.
  • Track the integration projects for clients, using all appropriate tools: accurately track tasks, including deadlines and budgets.
  • Serve as single point of contact to large managed clients for service quality and delivery, visiting clients and hosting training and other sessions for clients.
  • Work with sales team, customer care, and subject matter experts to identify risk and opportunities for clients (retention and cross/upselling, respectively).
  • Maintain an accurate accounting of time occupancy based on clients, projects and other factors.
  • Measure and report on key financial and operational performance indicators on at least a monthly basis.
  • Identify other training standards that may be pertinent for improvement of service quality, delivery efficiency or otherwise competitive advantage for Pathway.

Education

  • University degree: minimum BSc in Computer Science, Computer or Electrical or Electronics Engineering, Engineering Science, Mathematics, Physics. Life Sciences degrees acceptable e.g. Biology, biochemistry, chemistry, informatics.
  • BCom and equivalent college business degrees are also acceptable with sufficient writing experience and portfolio.
  • Financial acumen, ability to measure and quantify the monetary value of tasks, including alternatives and opportunity costs

Experience

  • Experience in Product or Project Management (or significant process management experience) and component cost management is an asset.
  • Writing experience (Undergrad thesis, graduate work, research papers)
  • Business development experience is an asset, but not necessary.
  • Front-line exposure to end clients. Comfortable with presentations to manager-level positions and higher.

Skills

  • Ability to work within a team environment and individually.
  • Top-notch presentation and writing skills.
  • Handles stress well; experienced with maintaining control of staff and good situational experienced in demanding situations.
  • Ability to comprehend technical explanations and relate them to the client, managers and other technical and non-technical staff.
  • Demonstrated ability to create and follow process flows and other documentation.
  • Ability to logically figure out a client’s request, ask appropriate questions to technical team members and provide solutions in a timely manner.
  • Work closely with marketing and sales team to sell, cross-sell and up-sell services and products.
  • Proposes new products and services with a proper business case.

How to Apply

Please e-mail your cover letter and resume to hrdept@pathcom.com (sub: “Solutions Analyst”). Please provide details of relevant education, training, work experience, expected compensation and why you feel you are a good candidate for this position. Also indicate, in your cover letter, where you found this position.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email hrdept@pathcom.com.

We thank all candidates, but only those selected for an interview will be contacted.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

Technical Training Specialist

Fast track your career with Pathway Communications
We’re looking for a Technical Training Specialist

Pathway Group of Companies is a leading Canadian IT company offering full-spectrum, technology services to businesses across Canada and the United States. Our portfolio includes managed business connectivity, server colocation, cloud computing, telephony and outsourced IT and application management services.

The ideal candidate for this role is passionate about learning & development while helping others develop skills that will make them better professionals.

Technical trainers must be extremely knowledgeable in their field of expertise, possess solid technical aptitude in order to develop technical training programs. Additionally, we expect you to be an excellent communicator, able to explain complex subjects in a clear and interesting way
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The goal is to contribute to the development of people’s technical/IT skills to meet organizational needs.

Duties and Responsibilities

  • Prepare training material for existing and new support. Training material to include training roadmap, course outlines, background material, lesson plans and training aids.
  • Responsible for preparing and conducting technical training programs.
  • Continuously enhance technical instructional material and course delivery.
  • Ensure the quality and consistency of training material across different support.
  • Serve as a resource for technical support team helping them to meet its annual business and quality goals.
  • Report data on training programs planned and completed.
  • Observe and evaluate results of training programs
  • Determine overall effectiveness of programs and make improvements
  • Maintain knowledge management tools so that they are updated with all support information. Material must be easy to follow and understand.
  • Work with other trainers to continuously improve training programs for better effectiveness. Ensure consistency in training style and course delivery techniques.
  • Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System.
  • Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops.
  • Improve personal technical knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations as directed.
  • Should be highly motivated, self-driven and be able to contribute individually in addition to providing team leadership.
  • Establish and manage communication channels within and among departments—being the liaison to provide customer feedback to the Senior Management Team.
  • Participate in the on-call rotation and be available for support as needed during non-business hours.

Education

  • Bachelor’s Degree or Diploma in Computer Science or equivalent working experience
  • Certified Training Practitioner, Certified Technical Trainer and/or Adult Education/Staff Training Certification is a strong asset
  • MSCP and/or CCNA/Networking Certificate preferred
  • Excellent computer skills including well versed in all Microsoft Office software and Outlook email.

Experience

  • Minimum 3 years’ experience in technical training, with proven experience as a trainer
  • Experience in designing technical course content
  • Strong hands-on experience [7+ year’s] with Microsoft technologies I.e. AD, Exchange, SQL, VMWare & SharePoint
  • Strong hands-on experience with firewalls, Cisco switches and Antispam devices
  • Experience in scripting languages such as Shell/Perl/PowerShell
  • Experience in network and security architecture
  • Experience in working with Java, Web Services, Application Servers

Skills

  • Excellent verbal and written communication skills in English
  • Have a passion for learning and using new technologies with a knowledge of modern training techniques and tools in technical subjects
  • Ability to develop strong teaming relationships
  • Demonstrated interpersonal skills including, mentoring, coaching, presentation skills and the ability to interact with colleagues at all technical levels
  • Dynamic, energetic, motivated, positive outlook with the ability to multi-task and prioritize responsibilities
  • Ability to communicate with and understand the requirements of customers at all levels in area of specialty and communicate these requirements to technical staff
  • Excellent organizational, interpersonal, time-management, oral communication and strong presentation skills
  • A strong personality that is not intimidated by major internal / external customers
  • Ability to address training needs with complete courses

How to Apply

Please e-mail your cover letter and resume to hrdept@pathcom.com (sub: “Technical Trainer”). Please provide details of relevant education, training, work experience, expected compensation and why you feel you are a good candidate for this position. Also indicate, in your cover letter, where you found this position.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email hrdept@pathcom.com.

We thank all candidates, but only those selected for an interview will be contacted.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

VP – Product/Business Development

Fast track your career with Pathway Communications
We’re looking for a VP – Product/Business Development

Pathway Group of Companies is a leading Canadian IT company offering full-spectrum, technology services to businesses across Canada and the United States. Our portfolio includes managed business connectivity, server colocation, cloud computing, telephony and outsourced IT and application management services.

Pathway Communications is seeking to hire a world-class leader to drive growth into the U.S. Banking and Financial Services space where it aims to expand its IT infrastructure as well as management and application development services to become a market leader in Canada and in the U.S.

By leveraging an understanding of the banking industry in terms of purchasing and project management, budgets, needs, and cost drivers s/he will define, deliver and lead a high performing organization as well as provide direction to the workforce.

The individual will be tasked with the creation of a standardized group operating model that will be effective across all lines of business and geographies.

Responsibilities

The individual will hold the responsibility for:

  • Oversight of strategic and tactical efforts for product development across all LOBs including connectivity, data center (including cloud and server colocation), outsourcing (including ITO and BPO services), and telephony.
  • Assessing competitive position, initiating product enhancements and prioritizing current and future development and initiatives.
  • Partnering with technology and product support teams to launch new product capabilities by leveraging knowledge of various methodologies.

Education, Experience & Skills

The successful candidate will hold the following:

  • A University degree along with 15+ years of experience in product development and sales in the banking and financial services domains;
  • The ability to write and field RFPs for and by large firms;
  • Experience with fintech and payments; specifically payment solutions at the state/national level with online and mobile platforms;
  • Above fintech/payments experience to include work with medium-size to Enterprise clients, including Fortune 500 companies;
  • Tight focus on security standards, with experience working with ISO 9k1,9k14, SOC 1, 2, 3, SSAE, CSAE, PCI certification; this is key in assisting major clients assess and mitigate operational risks;
  • An understanding of complex backfire work, how to analyse and optimize client operating costs;
  • An understanding of legislative power and influence of US surveillance measures;
  • Deep experience with the full technology stack, including product development using Agile and Waterfall methodologies.
  • Digital product development experience, both online and mobile;
  • Superior analytical and problem-solving capabilities
  • A strong strategic and business mindset
  • Excellent organizational and leadership skills
  • Outstanding communication and interpersonal abilities

How to Apply

Please e-mail your cover letter and resume to hrdept@pathcom.com (sub: “VP Product/Business Development”). Please provide details of relevant work experience and why you feel you are a good candidate for this position.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email hrdept@pathcom.com.

We thank all candidates, but only those selected for an interview will be contacted.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

Accounting and Finance

No Openings

Sales and Marketing

Lead Generation Agents/Specialists

Fast track your career with Pathway Communications
We’re looking for Lead Generation Agents/Specialists

Pathway Group of Companies is a leading Canadian IT company offering full-spectrum, technology services to businesses across Canada and the United States. Our portfolio includes managed business connectivity, server colocation, cloud computing, telephony and outsourced IT and application management services.

The Lead Generation Specialist is responsible for prospecting, qualifying and generating new sales leads to support the Sales Department in the pursuit of sales for Pathway’s complete lines of business.

The successful candidate will be a highly motivated self-starter, and able to identify and develop new business prospects from multiple sources and individual research. A dynamic personality with a drive to reach decision makers is essential.

Responsibilities

The individual will hold the responsibility for:

  • Create contact opportunities via telephone and email and pass to team
  • Through outbound cold calling, book appointments with prospective customers
  • Build and clean targeting list/database
  • Follow up on leads and conduct research to identify potential prospects
  • Listen for needs with prospects and determine how to meet those needs
  • Manage data for new and prospective clients, ensuring all communications are logged, information is accurate and documents are attached

Education, Experience & Skills

The successful candidate will hold the following:

  • Minimum 2 year College Degree preferably in Business, Marketing or Sales
  • 4+ years of work experience preferably in telemarketing and/or sales.
  • Proven success in B2B prospecting is an asset
  • Telemarketing and/or inside sales experience is an asset
  • Strong listening skills
  • Self-confidence and demonstrated ability to listen, reason and persuade
  • Strong phone presence and experience dialing calls all day
  • Excellent written and verbal communication skills
  • Goal oriented with the ability to multi-task, prioritize, and manage time
  • Ability to work independently with little supervision
  • Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
  • Experience with Salesforce an asset

How to Apply

Please e-mail your cover letter and resume to hrdept@pathcom.com (sub: “Lead Generation Specialist”). Please provide details of relevant education, training, work experience, expected compensation and why you feel you are a good candidate for this position. Also indicate, in your cover letter, where you found this position.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email hrdept@pathcom.com.

We thank all candidates, but only those selected for an interview will be contacted.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

Sales Executive

Fast track your career with Pathway Communications
Sales Executive

The Pathway Group, a national leader in providing “full stack” B2B IT solutions, is seeking an experienced IT Sales Executive to join our winning team. The right candidate will have 4+ years’ experience in sales, be adept at getting “C” level meetings, and have a proven track record for closing big deals. We’re looking for a leader who is able to develop long term client partnerships built on integrity and honesty – we give our customers sensational IT solutions with a white gloved treatment and it all starts with our sales team. If you’re a genuine sales tactician with an impeccable sense for finding opportunities in any situation, we’ve got a territory carved out for you.

About the company

The Pathway Group has been in business for over 20 years, keeping the start-up atmosphere alive, with managers and team members working closely together to innovate on every level – all within a very fun-loving atmosphere. We’re proud of our proven track record; solid, loyal customer base and an amazing suite of established products. Our services portfolio includes managed business connectivity, server colocation, cloud computing, telephony and outsourced IT services.

We’ve built our success around providing our clients the absolute best parts and procedure while employing amazing people to service them. Pathway’s team is a large, dynamic family with a fantastic sense of humor that believes in doing ethical business and building long term partnerships.

Key Responsibilities

  • Responsible for growing sales revenue within the defined territory and achieving annual sales quota
  • Grow customer relationships over time to ensure that The Pathway Group is viewed as a strategic partner
  • Use social media, various websites, your network and other resources to find and qualify new leads
  • Understand the service catalogue to provide the best solution that align with the customer’s overall IT environment and strategy
  • Conduct presentations to external and internal audiences on product/customer technical requirements
  • Coordinate with operations and product management resources to conduct joint technical planning for key accounts
  • Communicate complex technical solutions to a non-technical client base
  • Builds internal product and technological relationships
  • Maintains knowledge of company products and services and new technology available to ensure the Pathway Group competes effectively in the market
  • Communicates technical solutions to internal provisioning teams for implementation of the solutions while maintaining the role of primary point of contact to customer during fulfillment

Background and Experience

  • 4+ years of successful sales experience in a technical B2B sales environment which includes prospecting and closing deals in a competitive environment
  • Additional consideration will be given to those candidates with demonstrated sales experience in one or more of the following areas:
    • IT infrastructure platforms and support systems
    • Managed IT services and solutions
    • Security solutions, including firewalls, intrusion detection/prevention systems
    • Virtualization/Cloud products, server replication services and/or managed backup solutions
    • Colocation products
    • Hosted Exchange or Hosted SharePoint
    • Technical help desk sales
  • Understanding of Data Centre services, Colocation products and Cloud environments
  • Familiarity with internet architecture, security, content, e-commerce and mission critical computing environments
  • Successful Completion of College or Bachelor’s Degree
  • Experience using Salesforce CRM is a must

Compensation

Commission + sizeable base salary and great benefits package along with fantastic employee perks

To Apply

Please e-mail your Cover Letter and Resume to hrdept @ pathcom.com (sub: “Sales Executive”), with details of relevant work experience, your favorite animal and why you feel you are a good candidate for this position

We thank all candidates, but only those selected for an interview will be contacted. We will not accept phone calls from Recruiting Firms. Previous applicants need not apply.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required; please email hrdept @ pathcom.com.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now