We’re hiring.

Great people are the heart of our company. There is always something new to work on at Pathway. You will never be doing the same thing for too long. New opportunities and challenges are always around the corner. Join us for a challenging career with room for growth in technology, sales, support and more.

See our openings

Technology &
Operations

Accounting &
Finance

Sales &
Marketing

International Opportunities

Our culture

We keep the start-up atmosphere alive, with managers and team members working closely together to innovate on every level. We’re about building a strong family — a family that helps and supports other employees in times of need and with moving forward in their careers.

Our beliefs

Building a strong team involves openness, diversity, skill and the right attitude. Skill and customer focus, with a bit of experience thrown in, are what we’re looking for.

Some of the best ideas come from newcomers, especially new graduates, who help us learn and raise our business to new heights. It’s all about empowering our team and bringing fresh approaches to the table to meet ever changing market demands.

Why join Pathway?

Build your career and have fun

Great Benefits

Great benefits

Enjoy a competitive salary, health benefits, and employee recognition. Park for free and feel at home in our roomy office.

Career growth at Pathway

Career advancement

Just starting out? Get every opportunity to explore your career and move up the ranks.

Great benefits

Family atmosphere

Join the Pathway family to see what it’s like to work with people who care about each other’s well-being and happiness.

Learn the Ropes

Learn the ropes

Train with the best and get access to the newest and most awesome technology in the industry.

Our office

Working at Pathway is more than just the weekly grind

  • Birthday celebrations
  • Work anniversaries
  • Potlucks
  • BBQs
  • Halloween costume party
  • Christmas party
  • Bring your kids to work day
  • Ping pong & other activities
  • Summer picnics
  • Corporate events
  • Corporate lunches
  • Fresh coffee and tea
  • Annual employee recognition
  • Fun team building activities
  • Fun themed dress codes
  • Casual Fridays

Current openings

Technology and Operations

Business Desk Agent

Fast track your career with Pathway Communications
We’re looking for a Business Desk Agent

We’re looking for proactive individuals who can think on their feet, show initiative while providing superior customer service. This full-time position will be responsible for providing first line business and application support including identification, documentation initial support, investigation and diagnosis, escalation resolution and follow up to ensure service levels are maintained for all products and services provided to internal and external clients. Responsible for following up with clients on a regular basis, entailing timely feedback to the user on the status of the incident/issue resolution and escalating to support teams where required.

You will be working in a call centre environment; and expected to provide fast, efficient and excellent customer service. This position requires CPIC clearance and strict adherence to FIPPA and PHIPA.

Key Responsibilities

  • Provide timely and proficient first-level business and application support for our clients products and services.
  • Diagnose and troubleshoot incidents, resolve where possible and assign or escalate to appropriate groups or individuals.
  • Provide support for Client onboarding services such as Registration, Enrolment and Rights administration to access Client products and services.
  • Process Consent Management Directive files necessary to facilitate appropriate access Client products and services.
  • Provide assistance and advice to external clients, users and subscribers in the implementation and use of Client products and services.
  • Monitor all venues of Customer interactions (ITSM tool, email, telephony, voice-mail and self-serve portals) to ensure all incidents and requests are address in a timely manner.
  • Record, monitor, maintain and close incident and service request tickets, ensuring the completeness and accuracy of the information captured.
  • Ensure timely follow-up on outstanding tickets, escalations issues through departmental procedures when required.
  • Meet or exceed all Client’s Key Performance Indicators (KPI) by adhering to individual and team productivity and quality standards.

Required Skills

  • Basic Networking knowledge (i.e. Map network drives, IP Address).
  • Experience supporting LAN’s, VPN, Network Printer/Scanner.
  • Basic Desktop/Laptop PC troubleshooting skills.
  • Basic knowledge in Active Directory and Group Policy .
  • Knowledgeable with MS Office Suite – Exchange/Outlook.
  • Knowledgeable with Windows 7 OS and Multiple Browsers (i.e. IE/Chrome/Firefox/Safari).
  • ITIL V3 Knowledge is an asset.
  • Knowledge of healthcare systems and procedures are an asset.
  • Good typing skills (at least 35-40wpm) and transcribing data with 100% accuracy.
  • French language communication skills would be an asset.

Attributes

  • Exceptional Customer Service skills.
  • Strong analytical, problem solving skills and ability to multitask.
  • Excellent coordination and administration skills.
  • Superior oral, written and listening communication skills in English .
  • Ability to prioritize and control workload.
  • Ability to Talk AND Type while on calls.
  • Strong active listening, comprehension and articulation skills.
  • Discretion with regards to security and confidentiality of information .

Education

  • Minimum successful completion of College Diploma or minimum equivalent working experience in related discipline.

Experience

  • Minimum 1 year proven work experience in an IT Service Desk or Call Centre.
  • Proficiency with Ticketing Systems; Remedy preferred.
  • Must be able to work variable rotating shifts including evenings, weekends and public holidays providing a 24×7 first-line support service to customers.

To Apply

Please e-mail your cover letter and resume to hrdept@pathcom.com (sub: “Business Desk Agent”) within seven days. Please provide details of relevant education, training, work experience, expected compensation and why you feel you are a good candidate for this position. Also indicate, in your cover letter, where you found this position.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email hrdept@pathcom.com.

We thank all candidates, but only those selected for an interview will be contacted.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

Facility Security & Mailroom Personnel

Fast track your career with Pathway Communications
Facility Security & Mailroom Personnel

This position provides on-site security for a medium-sized building. This full-time employee will monitor the premises and ensure visitors adhere to prescribed security policies. In addition; this person will also act as mailroom facilitator while exercising shipping & receiving duties & light maintenance.

Key Responsibilities

  • Man the building and the premises to ensure only authorized persons are allowed entry
  • Greet visitors at the entrance & follow protocol for authorized entry of visitors
  • Patrol the premises to ensure there is no unauthorized activity in addition to video surveillance monitoring of premises (internal and external)
  • Escalate issues according to protocol
  • Monitor cooling systems, UPS and Generator systems
  • Monitor fire alarm/suppression systems
  • Perform Weekly and Monthly inspections on Generator and Fire Systems according to checklist
  • Complete shipping & receiving requirements, maintain courier supplies, maintain & distribute incoming & outgoing mail as required

Required

  • Excellent communication skills required including fluency in spoken and written English
  • Must be willing to work 12 hour shifts – including overnight in addition to weekdays & weekends
  • Current security guard license required
  • Must be willing to get a police clearance certificate completed
  • Must be bondable
  • Prior experience is an asset

Who We Are

Established in 1995, Pathway Communications is one of the largest, privately-owned Managed IT Service companies in Canada. Based in Markham, we offer a unified portfolio of essential IT services, ranging from secure, high speed connectivity to cloud, data centre and telephony solutions from a single, certified source. Pathway continues to grow rapidly and offers unmatched value to thousands of clients across Canada and the USA.

Please e-mail your cover letter and resume to hrdept[at]pathcom[dot]com (sub: “Security and Mailroom”), details of relevant work experience and why you feel you are a good candidate for this position. We thank all candidates, but only those selected for an interview will be contacted.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required; please email hrdept @ pathcom.com.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

Service Desk Agent

Fast track your career with Pathway Communications
We’re looking for a Service Desk Agent

We’re looking for proactive individuals who can think on their feet, show initiative while providing superior customer service. In this full-time position you will be responsible for providing first-line hardware and software support including identification, documentation, investigation and diagnosis, escalation, resolution and follow-up to ensure service levels are maintained for products and services provided to clients and internal personnel. In addition; you will responsible for following up with clients on a regular basis while ensuring timely feedback to the user on the status of incident resolution and escalating to support teams where required.

You will be working in a call centre environment; and expected to provide fast, efficient and excellent customer service. This position requires CPIC clearance and strict adherence to FIPPA and PHIPA.

Responsibilities

  • Answer Inbound calls, Respond to Emails and Create Tickets in Remedy
  • Provide timely and proficient first-level technical support for our client’s products and services in accordance with established operating procedures
  • Diagnose and troubleshoot incidents, resolve where possible and assign or escalate to appropriate groups or individuals
  • Provide assistance and advice to clients, users and subscribers in the implementation and use of products and services in line with existing policies and procedures
  • Record, monitor, maintain and close incident and service request tickets ensuring the completeness and accuracy of the information captured
  • Ensure timely follow-up on outstanding tickets, escalations issues through departmental procedures when required
  • Meet or exceed all Client’s Key Performance Indicators (KPI) by adhering to individual and team productivity and quality standards

Attributes

  • Exceptional Customer Service skills
  • Superior oral, written and listening communication skills in English
  • Ability to prioritize and control workload
  • Ability to Talk AND Type while on calls
  • Strong active listening, comprehension and articulation skills
  • Strong analytical, problem solving skills and ability to multitask
  • Excellent coordination and administration skills
  • Discretion with regards to security and confidentiality of information

Education

  • Minimum successful completion of College Diploma or minimum equivalent working experience in related discipline

Skills

  • Basic Networking knowledge (i.e. Map network drives, IP Address)
  • Experience supporting LAN’s, VPN, Network Printer/Scanner
  • Basic Desktop/Laptop PC troubleshooting skills
  • Basic knowledge in Active Directory and Group Policy
  • Knowledgeable with MS Office Suite – Exchange/Outlook
  • Knowledgeable with Windows 7 OS and Multiple Browsers (i.e. IE/Chrome/Firefox/Safari)
  • Good typing skills (at least 35-40wpm)
  • French language communication skills would be an asset

Experience

  • Minimum 1 year proven work experience in an IT Service Desk or Call Centre
  • Proficiency with Ticketing Systems; Remedy preferred
  • Must be able to work variable rotating shifts including evenings, weekends and public holidays providing a 24×7 first-line support service to customers.

About Pathway

Pathway Communications is a leading Canadian company offering full-spectrum, managed technology services to businesses across Canada and the United States. Our services portfolio includes managed business connectivity, server colocation, cloud computing, telephony and outsourced IT services.

Please e-mail your cover letter and resume to hrdept@pathcom.com (sub: “Service Desk Agent”), with details of relevant work experience and why you feel you are a good candidate for this position. We thank all candidates, but only those selected for an interview will be contacted.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

VP – Business/Product Development

Fast track your career with Pathway Communications
We’re looking for a VP – Business/Product Development

June 07, 2017
Pathway Communications is a leading Canadian company offering full-spectrum, managed technology services to businesses across Canada and the United States. Our services portfolio includes managed business connectivity, server colocation, cloud computing, telephony and outsourced IT services.

Pathway is seeking to hire a world-class leader to drive growth into the U.S. Banking and Financial Services space where it aims to expand its IT infrastructure as well as management and application development services to become a market leader in Canada and in the U.S. By leveraging an understanding of the banking industry in terms of purchasing and project management, budgets, needs, and cost drivers s/he will define, deliver and lead a high performing organization as well as provide direction to the workforce.

The individual will be tasked with the creation of a standardized group operating model that will be effective across all lines of business and geographies.

Responsibilities

  • Oversight of strategic and tactical efforts for product development across all LOBs including connectivity, data center (including cloud and server colocation), outsourcing (including ITO and BPO services), and telephony.
  • Assessing competitive position, initiating product enhancements and prioritizing current and future development and initiatives.
  • Partnering with technology and product support teams to launch new product capabilities by leveraging knowledge of various methodologies.

Requirements (Education, Knowledge, Skills and Experience):

The successful candidate will hold the following:

  • A University degree along with 15 years of experience in product development and sales in the banking and financial services domains;
  • The ability to write and field RFPs for and by large firms;
  • Experience with fintech and payments; specifically payment solutions at the state/national level with online and mobile platforms;
  • Tight focus on security standards, with experience working with ISO 9k1,9k14, SOC 1, 2, 3, SSAE, CSAE, PCI certification; this is key in assisting major clients assess and mitigate operational risks;
  • An understanding of complex backfire work, how to analyse and optimize client operating costs;
  • An understanding of legislative power and influence of US surveillance measures;
  • Deep experience with the full technology stack, including product development using Agile and Waterfall methodologies.
  • Superior analytical and problem-solving capabilities
  • A strong strategic and business mindset
  • Excellent organizational and leadership skills

Job Details

Work Location/Business Address::
Pathway Communications
95 Apple Creek Blvd.
Markham, ON
L3R 1C7

Terms of Employment:
Full-time Permanent

Wage Range:
$120-160k

Benefits Package:
Medical & Dental Coverage

Language of Work:
English

To Apply

Please e-mail your cover letter and resume to hrdept@pathcom.com (sub: “0602-17 VP Business/Product Development”), with details of relevant work experience and why you feel you are a good candidate for this position.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email Hrdept@pathcom.com.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

Accounting and Finance

No Openings

Sales and Marketing

RFP & CONTENT SPECIALIST

READY TO TAKE THE NEXT STEP UP IN YOUR CAREER?
RFP & CONTENT SPECIALIST

Do you want to deploy your technology market knowledge, persuasive writing and flair for PowerPoint within a growing Technology Management firm? Pathway Communications is looking for someone to join their Marketing and Sales organization to write winning RFP responses, create engaging content, and craft compelling presentations to grow revenue. Work closely with Sales & Marketing leadership, our CTO and other leaders on our most important bids and execution of our content strategy.

Position: RFP, Sales Support and Content Marketing Specialist

Reports To: Head of Marketing

Responsibilities

  • Leverage your expertise, prior Pathway RFP responses and Pathway marketing material to write compelling, technically accurate and well organized RFP responses and proposals
  • Ensure each detailed client requirement is properly covered, and collect inputs from multiple sources to deliver under tight deadlines.
  • Digest technical details from our Engineering and Operations team and translate them into clear information for our clients.
  • Ensure responses satisfy standard business protections for Pathway leveraging checklists to guide process completion.
  • Facilitate mechanics of the RFP response process and build inventory of response components to streamline production of future RFP responses.
  • Support the sales team by creating engaging presentations and assist with written proposals
  • Immerse yourself in our products, and distil complex technology solutions into clear, compelling and concise written collateral and digital content.
  • Support Sales and Marketing leadership team in a variety of projects related to: competitive information gathering, SEO related content, and custom collateral.
  • Manage and broadcast updates and new content through social media and the corporate blog on a regular schedule
  • Develop content for whitepapers and case studies, infographics and website
  • Report to Marketing, but work closely with CTO for RFP content, and with each VP of Sales regarding presentations and other sales support.

Requirements

  • Over 3 years’ experience as a business writer in a technology sales role, preferably in writing RFP responses.
  • Ability to work under pressure and to meet short deadlines. Good organizational skills will deliver proposals and RFP’s ahead of deadline, but given market demands there will be long days prior to key deadlines.
  • Excellent communication and time management skills and demonstrated attention to detail strengths.
  • Good understanding of ICT technology across Managed Services, Colocation, Cloud, IT Security, Managed Network Solutions and Help Desks.
  • Guru status with Microsoft Office including PowerPoint. Able to translate paper napkin sketches into graphical, compelling narratives.
  • Experience supporting a Sales and Marketing organization. You are a technical writer comfortable living in a sales world.

Education

  • Bachelor’s degree (B.A) or Diploma in Business/Administration, Computer Engineering/Science, Telecommunications, Bioinformatics, Biology, Biochemistry, Technical Writing or relevant field for skills required.

About The Pathway Group

Pathway has been a pioneer in the IT Services business, since starting out as one of the first ISPs in Canada in the 1990s. We are now a leading Canadian technology management firm with truly global reach. Our clients rely on us as their single source for high quality IT solutions – from managed services and hybrid cloud services to service desks, telephony and security services. We were the first company in Canada to construct a Tier III certified data center and have a complete set of certifications including SOC 2 Type II, PCI, ISO 9001-2008 and ISO 27001. Pathway employs over 150 trained and qualified staff across three continents and continues to grow rapidly.

How to Apply

Please e-mail your cover letter and resume to hrdept @ pathcom.com (sub: “RFP and Content Specialist”), with details of relevant work experience and why you feel you are a good candidate for this position.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email hrdept @ pathcom.com.

We thank all candidates, but only those selected for an interview will be contacted. We are not accepting calls from Recruiters at this time.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now

VP SALES – MANAGED SERVICES

READY TO TAKE THE NEXT STEP UP IN YOUR CAREER?
VP SALES – MANAGED SERVICES

Tired of being one-of-many performers in a large company? Want to see the real impact of your strengths and expertise in an entrepreneurial environment? Have what it takes to profitably grow a Managed Services portfolio via mid to large clients? If you answered “yes”, have an exceptional track record in technology solution selling and are now looking to take the next step up in your career then you should consider joining the talented team at Pathway Communications.

Position: Vice President Sales – Managed Services

Reports To: CEO of the Pathway Group

Responsibilities

  • Deliver and exceed annual targets for managed services sales to clients in Canada and the USA
  • Acquire long term, recurring-revenue contracts – $20K to $100K or more per month – with appropriate margins.
  • Grow and maintain key accounts by developing strong, positive relationships at multiple levels.
  • Role can continue as a sales executive or can expand to also lead a small team
  • Assist in the launch of new products and services which help our clients improve operations and profit margins.
  • Contribute to the success of the company as our third VP of Sales and a member of our executive leadership team.

Requirements

  • Has achieved exceptional, proven success in selling managed services, cloud and service desk solutions to sub Fortune 500 firms for at least seven years.
  • Strong understanding of networking, cloud, security and hosting technologies
  • Excellent portfolio of client contacts at senior levels across various industries and sectors.
  • Think like an entrepreneur to lead creative deals and improve profitability of both our clients and Pathway.
  • Enjoys working with a close knit team and works well at various levels – both internally and with clients

About The Pathway Group

Pathway has been a pioneer in the IT Services business, since starting out as one of the first ISPs in Canada in the 1990s. We are now a leading Canadian technology management firm with truly global reach. Our clients rely on us as their single source for high quality IT solutions – from managed services and hybrid cloud services to service desks, telephony and security services. We were the first company in Canada to construct a Tier III certified data center and have a complete set of certifications including SOC 2 Type II, PCI, ISO 9001-2008 and ISO 27001. Pathway employs over 150 trained and qualified staff across three continents and continues to grow rapidly.

How to Apply

Please e-mail your cover letter and resume to Hrdept @ pathcom.com (sub: “VP SALES – MANAGED SERVICES”). Please provide details of relevant education, training, work experience, expected compensation and why you feel you are a good candidate for this position. Also indicate, in your cover letter, where you found this position.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, colour or ethnic origin as required by the Ontario Human Rights Code. If accommodation is required, please email Hrdept @ pathcom.com.

We thank all candidates, but only those selected for an interview will be contacted. We are not accepting calls from Recruiters at this time.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Apply Now