The Operations Analysis Report is a unique management tool only available to Pathway Business Internet customers. It provides summary information about how your Internet service is being used.
Plan for growth with the Operations Analysis report, sent to you monthly.
FEATURES
Your monthly Operations Analysis report will be emailed to your technical and administrative account contacts every month. It includes the following information related to your Pathway Internet connection:
- Usage details and traffic analysis
- Top IP talkers information
- Email top sender & receiver statistics
- Blocked threats (spam & virus)
- Colocation bandwidth usage
- Helpdesk interactions and incidents
- Average ticket resolution metrics
BENEFITS
The Operations Analysis report will give your organization better insights on how your Pathway services are being used. They will help you ensure that your Internet traffic is used appropriately and will help you identify issues that impact productivity. These metrics will be emailed to you every month. Here are some of the benefits of using the Operations Analysis report:
- Improve capacity planning: assess traffic usage.
- Identify common or recurring issues: helpdesk Interactions and Incidents reports.
- Assess email usage: identify top senders and receivers.
- Discover how many threats to your network were blocked.
HOW TO ENROLL
The Operations Analysis report is automatically generated and will be sent to your authorized account contacts every month. There is no enrollment necessary.
CONTACT US
If you need information or help with this product, please contact us as follows:
User management: customercare@pathcom.com
Help with the information contained in the Operations Analysis: corp@pathcom.com
General questions about the Operations Analysis: customercare@pathcom.com
FREQUENTLY ASKED QUESTIONS
Do you collect and look at my data?
We do not have access to the contents of your data. Like most Internet Service Providers, we do not have the ability (or the desire) to identify specific traffic from amongst the vast quantities of data passing through our networks.
What can I do with this information?
The reports will help you identify bottlenecks. If you are experiencing slow connections, it may help determine whether your capacity is full, if employees are using high-bandwidth services (such as movies) and even if you have run-away machines commandeered by viruses.
Do any other ISPs offer such reports?
No, no other provider offers this type of reporting. Pathway is providing more than bandwidth reporting with detailed traffic analysis and incident report transparency.
What if I need more details information on an ongoing basis?
Pathway will be pleased to assist you in setting up additional means of monitoring and limiting access to specific applications, services or sites. This requires you to install equipment at your location. Please contact our Sales Engineers at sales@pathcom.com for more information.
