October 29, 2020
Like many other industries, the call centre industry too, has borne the brunt of the global pandemic. In fact, the coronavirus pandemic has pushed IT leaders to move at an incredibly fast pace and accomplish objectives they never conceived likely, let alone possible. Perhaps nowhere has this been more acute than in the call centre….
February 23, 2017
(How not to get caught in) The Catch 22 of tech support economics. ‘After-market tech support’ was one of the big subjects of discussion at the recent Consumer Electronics Show (CES) – a global powerhouse gathering of consumer technologies. For good reason. With each new roll out of a high-end tech product or service…