Global Video Surveillance Systems Company:Since our transition to Pathway, we have been able to provide an excellent level of customer service and we’ve received a five star rating from our customers. Pathway’s results-driven, customer-focused approach has encouraged us to migrate additional functions to them and allowed us to focus on our core competences.
IT Manager, Global Video Surveillance Systems Company
Large Industrial Chemicals Company:Through our relationship with Pathway we have had access to the highest level of technical expertise in designing and coordinating projects, as well as complex problem solving in a timely manner. Your services had more than paid for themselves in the savings we have experienced in terms of telecommunications and IT costs.
Director, Large Industrial Chemicals Company
Oil and Gas Company:You are the face of support and crucial to ensuring the success of all of our initiatives…having said this, the project was in the green across the board — your first call resolution, follow-ups and timely statistics led the way. Our hats go off to everyone…thank you so much again and keep up the great work!
Oil and Gas Company
Global Analytics Company:Pathway has been very flexible in understanding our business needs and made the necessary changes to accommodate any volume spikes in support issues. Transitioning to Pathway was an easy decision for us as their ticketing system, reporting tools and professionalism was the right mix we needed to help service our panelists and identify the issues that affect them the most.
IT Manager, Global Analytics Company
National Energy Company:For over eight years, we have been able to count on Pathway to provide timely, efficient and cost effective technical and business process support for the point-of-sale and back office systems deployed across our national network of over 1800 retail, wholesale and car wash operations.
CTO, National Energy Company
Computer Consulting Company:I wanted to drop you a note to let you know the impact of your exceptional customer service. If it were not for your fast actions, follow through, and professionalism, well over 150 people in Canada, and 600 + persons in the US would be even today without e-mail, along with not having access to other mission critical services and systems. As president of the computer consulting company, it's my intention to fully convert, one by one, every single client to Pathway.
CEO, Computer Consulting Company
Design and Print Company:I would like to take this opportunity to thank Pathway Communications for their support over the last 8 years. Pathway has always demonstrated to us the highest focus on customer satisfaction. Our internal systems have run smoothly and with minimum downtime. Your services have more than paid for themselves in the savings we have experienced.
CEO, Design and Print Company
Software Technology Company:We appreciate Pathway Communications support as experts and as an extension to our IS department while we have undergone a major revamping of our IT/IS infrastructure. Pathway Communications’ leadership, knowledge, resources and ability to understand our needs has allowed us to use our systems to gain a competitive advantage in a record time, without increasing our staff.
CIO, Software Technology Company
Large Manufacturing and Distribution Company:True to their reputation, the onsite installation and setup was quick and painless, the connection is extremely reliable, and their pro-active support team has been prompt and courteous to our requests. Pathway Communications is definitely the way to go if your Internet connection is vital to your business.
CTO, Large Manufacturing and Distribution Company
Non-Profit Organization:I really appreciate Pathway Communication’s help in getting our website before a very critical deadline. Your company has been right there, helping out wherever and whenever needed for these past 10 days throughout day and night. We couldn't have done it without your team's expert consulting services.
Webmaster, Non-Profit Organization
Large Retail and Manufacturing Company:Pathway has provided sound and practical advice on the evolution of our network systems and has consistently managed those systems to ensure their reliability and security. Their support staff is well-trained, knowledgeable, responsive and courteous. Pathway has provided tremendous value and has consistently proven to be the right choice for our business.
General Council, Large Retail and Manufacturing Company
Bridgewave:Overall, I have been extremely impressed with Pathway Communications. The company, leadership team and the quality and enthusiasm of their technical support agents is a welcome change that has more than paid off for Bridgewave. Thanks to this great experience we are now looking for additional opportunities to shift more work to Pathway Communications in the future. I would highly recommend working with them.
Jeffrey Seger, Director of Customer Support - Bridgewave Communications
eHealthOntario:Pathway has met or exceeded all service levels including the most important, client satisfaction. Throughout, Pathway has been very responsive to needs that we have raised to their attention and has proven themselves to be a capable and trusted partner to eHealth Ontario.
Steve Gesner, Executive Vice President, Operations - eHealth Ontario
Calvista:It has been a lifesaver having a Managed Services provider like Pathway to address our infrastructure hosting and management requirements. Before we engaged Pathway to help us, our IT infrastructure was a major impediment to our business stability and staff productivity.
Shiv Sidhu; IT Manager - Calvista LLP