Customer Service is all About R.A.C.E Business and customer service are undergoing changes that make the ties between business profits and customer service stronger than ever. This has created a business climate where the cost of poor customer service can mean the end of a business. The answer to this broad challenge for all businesses…

5 Reasons why Managed IT Services Make Your Business Competitive It’s easy to overlook the fact your business runs on technology when everything is running smoothly. But the minute things go wrong or mundane IT tasks aren’t done, the business can come to a complete stop. Over half (58%) of businesses experienced some downtime due…

Working from Home During COVID-19? Best Practices to Consider In the wake of the corona virus (COVID-19) pandemic, many companies are allowing their employees to work from home. We are seeing an unprecedented number of remote users on home and public internet services accessing their employer and school resources. This opens these organizations to more…