The pandemic is amplifying the adoption of new technologies that support remote workers and help them stay on top of their game. When the pandemic hit, many businesses were unprepared to handle the notion of remote work. Even those that had some existing remote infrastructure were not ready to be in a scenario where we…

Like many other industries, the call centre industry too, has borne the brunt of the global pandemic. In fact, the coronavirus pandemic has pushed IT leaders to move at an incredibly fast pace and accomplish objectives they never conceived likely, let alone possible. Perhaps nowhere has this been more acute than in the call centre….

Many businesses see compliance in opposition to growth and innovation. It’s true that compliance requires conforming to rules set out by external organizations. However, there are valuable benefits to be gained by adhering to regulatory expectations. IT compliance certification is essential for businesses that want to grow and maintain positive relationships with their customers and…

The pandemic has forced large sections of the workforce to work exclusively from home, raising additional concerns about cybersecurity. From greater Zero Trust acceptance to increased risk from phishing, IT security companies are rising to meet the complex security challenges presented by COVID-19.   Safe Remote Work Most businesses have realized that safe remote work…

When you Google the term ‘SLA’ or ‘Service Level Agreement,’ you will come across many definitions beginning with contract or commitment or covenant. While it isn’t a contract in itself, it is an important part of a contract that includes mutually agreed upon terms between a company and their customers, ensuring the services provided meet…

These days IT executives have far too many options when choosing an enterprise resource planning (ERP) solution. Whether it’s on-premises systems, cloud-based SaaS, or industry-based outsourcing solutions, this can often overwhelm the decision-makers and lead to potentially costly errors. Managed service providers in Toronto and other cities play an increasingly important role in helping companies…

Want to save money and improve efficiency? Here’s how IT automation can help you achieve these goals. Explore the below-mentioned use cases that demonstrate the benefits that managed IT support can deliver to your business.   What Is IT Automation? IT automation is the use of software to create repeatable instructions and processes to replace…

A firewall is the first line of defense that your company can employ against threats. Cybersecurity experts recommend that every company should have a robust plan in place, including a firewall. But there are now many different kinds of firewalls, as technology has evolved. If you select the wrong type, you could make your company…

A typical data centre requires air conditioning and cooling systems to protect the data and the servers. A company could be losing revenue because of the cooling costs associated with enormous, outdated server rooms. Hence, businesses should consider switching to eco-friendly server practices for cost savings and improved sustainability by trying green technology for data…