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Why Managed Service Providers Are So Important

By June 15, 2021September 11th, 2023No Comments

When looking for a managed service provider in Toronto, there is a fair amount from which to choose when it comes to IT needs. The managed service provider (MSP) market has been growing steadily for several years, with surveys stating that in 2020, the majority of end-users wanted to deploy at least one form of technology through an MSP. These deployments include network infrastructure, backup services, management, IT architecture and machine learning, among others.

The COVID-19 pandemic made the need for managed service providers more profound than before. There are a few notable benefits managed IT services can provide, making IT organizations rethink how they adopt them and get the most out of these services.

Provide Preventative Approaches to Disasters

Due to the shift from in-office to remote work, managed service providers have proven to be assets for businesses throughout the pandemic. Working from home makes vendors invest more time and resources into MSPs. In addition, these MSPs are built to last in today’s operating conditions. And, the MSP market is expected to continue skyrocketing in value long after the pandemic, with projections expected to double by 2025.

Thanks to managed IT services, customers have optimized their operations faster, which has helped employees move and settle into their work-from-home environments, transitioning from physical sales to e-commerce and cutting down the amount of on-site staff significantly.

These services also add value to disaster recovery by using a preventative approach. This approach offers more backup options and uses their expertise and handle on technology to recommend suitable alternatives for organizations while ensuring business continuity.

Offer 24/7 Support

Another attractive attribute of managed IT services is that they provide 24/7 monitoring to ensure all technology is running smoothly.

Furthermore, they offer consistent support as well as active administration on the premises, meaning they’re always available and prepared. The services provide on-call and weekend support, though weekend support often comes at an additional cost. The goal is to ensure clients can rest assured that help is always there when needed.

Supply Technology Resources

The technology resources supplied by managed IT services in Ontario or elsewhere provide support for business areas outsourced to them, such as:

  • Information technology
  • Workforce management
  • Vendor management
  • Contract management
  • Procurement

MSPs have also significantly improved technology deployment for customer service, web security, and other business facets during the pandemic.

How to Choose an MSP

Businesses should choose solid managed IT services based on availability and response time. Not only should MSPs be available 24/7, but they should also respond quickly to all of your queries.

The disaster recovery capabilities of MSPs are another consideration for businesses as the knowledge of data protection they provide helps companies plan for the future. It’s important that they prioritize daily backups and have effective cloud services, while also having viable options to optimize security and monitor it regularly to dissuade potential hacks.

When looking for reliable managed IT services in Ontario, a unified provider is the most efficient way to go. Pathway Communications provides businesses with the best roadmap to optimize operations. Get in touch for more details.