April 22, 2020
Customer Service is all About R.A.C.E Business and customer service are undergoing changes that make the ties between business profits and customer service stronger than ever. This has created a business climate where the cost of poor customer service can mean the end of a business. The answer to this broad challenge for all businesses…
April 17, 2020
5 Reasons why Managed IT Services Make Your Business Competitive It’s easy to overlook the fact your business runs on technology when everything is running smoothly. But the minute things go wrong or mundane IT tasks aren’t done, the business can come to a complete stop. Over half (58%) of businesses experienced some downtime due…
April 15, 2020
Working from Home During COVID-19? Best Practices to Consider In the wake of the corona virus (COVID-19) pandemic, many companies are allowing their employees to work from home. We are seeing an unprecedented number of remote users on home and public internet services accessing their employer and school resources. This opens these organizations to more…
March 24, 2020
A Letter from Pathway Communications on COVID-19 We hope you are safe and are staying well. The past weeks have been difficult for all Canadians; people everywhere are concerned about what the future portends. You may also have many questions about what we, at Pathway Communications, are doing to help you deal with this…
February 8, 2019
It’s no secret that today’s cyberthreats are complex — malware developers are rapidly expanding their attack capabilities to bypass modern security measures. However, as organizations across industries and of varying sizes continue to expand their digital transformation efforts, there’s a consistent obstacle that limits IT teams’ ability to effectively evolve alongside these new threats — network…
January 10, 2019
Approaches to improve your IT Help Desk economics With the advent of digital transformations, cloud migrations and IT systems becoming more disparate through SaaS and other online productivity solutions, the IT Help Desk has become vital for keeping organizations operating a peak efficiency. Having an outstanding Help desk isn’t a convenience any more, it’s a…
January 7, 2019
Businesses today, across all industries, are relentlessly driven by a need to distinguish their brands. Offering customer centric, highly intuitive and personal support channels is a vital component to this effort, making your traditional call centres an even more critical touch point for customer interactions in 2019. By 2024, the global market for call centres…
December 6, 2018
When you desperately need IT support, who do you call? In this age of digital IT transformation and Hybrid IT environment, managing IT assets and support services has become critical for every organization. Whether you are a company of 500 or of 5 employees, IT support is essential to meet the tech needs of your…
January 5, 2018
What You Need to Know about Meltdown and Spectre What are Meltdown and Spectre? Meltdown and Spectre and are side-channel vulnerabilities that enable attacks based on information gained from the physical implementation of almost all CPUs manufactured since 1995. Essentially, normal interactions between operating system memory management and CPU optimization technologies could allow attacks…